COVID-19
HR and benefits information for U.S.-payroll employees

how can we help?

Your Chevron benefits and HR resources are here to help you protect your own health and well-being and that your family.

frequently asked questions

For benefits: Information, updates and answers to many common benefit questions are located below on this page. If, after reviewing this page, you still need help, please send an email to Chevron benefits for assistance. (Search for Your Chevron U.S. Benefits in your Outlook address book.) 

For all other HR topics: For questions about other HR topics like working from home, pay status, phone and internet expense reimbursement, vacation, and sickness guidelines visit the U.S. HR website for frequently asked questions. (Chevron intranet access is required to view these FAQs. If you don't have intranet access, contact your supervisor or HR business partner for further assistance.)

This page is updated regularly as new information is released. 
Bookmark this page and and return to it often for the most current updates available. 
 
The information and resources on this page apply to U.S.-payroll employees.
This page last updated: April 15, 2022

new! benefit coverage for at-home tests

You can now receive up to eight over-the-counter, FDA-approved, at-home COVID-19 diagnostic tests per each 30-day period through your Express Scripts prescription drug coverage. Learn more about what you need to know

I need help with ...

We may all be facing a shared challenge, but our experiences are unique and no one solution fits everyone. We've organized common U.S. resources and programs below that you can draw upon to best fit the unique needs of your personal scenario.

managing an illness

key medical benefit resources

quick access

virtual health services

Public health and medical professionals are encouraging the use of virtual health services (or telehealth) for non-emergencies, where available. Your Chevron benefits provide access to these tools and services. Learn more here.

second opinion service

2nd.MD is a second opinion service that could provide guidance about alternate treatment options if the COVID-19 outbreak has affected your medical care and treatment plan. Learn more.

health benefit changes

The Secretary of the Department of Health and Human Services (HHS) may, under section 319 of the Public Health Service (PHS) Act, determine that: a) a disease or disorder presents a public health emergency (PHE); or b) that a public health emergency, including significant outbreaks of infectious disease or bioterrorist attacks, otherwise exists. On January 31, 2020, the determination was made that a public health emergency exists in the United States as the result of the continued consequences of coronavirus disease 2019 (COVID-19) pandemic.
 
This Coronavirus public health emergency period (often referred to as the COVID-19 emergency period) has existed since January 27, 2020. The COVID-19 emergency period is currently due to expire on July 15, 2022, but is subject to change. 
 
This is important to know because many (but not all) of the temporary benefit plan rules referenced on this page are stated to expire at the end of the COVID-19 emergency period. See each plan's documentation below for more information. 

Recent plan updates for the Chevron Medical PPO Plan:

Recent plan updates for the Chevron High Deductible Health Plan (HDHP):

Recent plan updates for the Chevron High Deductible Health Plan Basic (HDHP Basic):

Recent plan updates for the individual Chevron Medical HMO Plans are communicated by and directly from your claims administrator. Please contact your plan directly for details.

Your Mental Health and Substance Use Disorder Plan automatically includes coverage for mental health services via telephone and/or secure video with an MDLIVE provider (where state law allows). In recognition of a heightened need for mental health care during the pandemic, coverage has been temporarily extended to include services provided by a non-MDLIVE provider via telephone and/or secure video. Learn more about this plan change.

do you need help with a COVID-19 health claim?

If you have questions about or issues with any health claim – including claims for COVID-19 testing and treatment services – contact your health plan claims administrator directly for resolution. You can locate health plan contact information here.

prescription drug updates

The Secretary of the Department of Health and Human Services (HHS) may, under section 319 of the Public Health Service (PHS) Act, determine that: a) a disease or disorder presents a public health emergency (PHE); or b) that a public health emergency, including significant outbreaks of infectious disease or bioterrorist attacks, otherwise exists. On January 31, 2020, the determination was made that a public health emergency exists in the United States as the result of the continued consequences of coronavirus disease 2019 (COVID-19) pandemic.
 
This Coronavirus public health emergency period (often referred to as the COVID-19 emergency period) has existed since January 27, 2020. The COVID-19 emergency period is currently due to expire on July 15, 2022, but is subject to change. 
 
This is important to know because many (but not all) of the temporary benefit plan rules referenced on this page are stated to expire at the end of the COVID-19 emergency period. See each plan's documentation below for more information. 

This information applies to the Prescription Drug Program administered by Express Scripts. 

  • If you are enrolled in the Medical PPO Plan, the High Deductible Health Plan (HDHP), or the High Deductible Health Plan Basic (HDHP Basic), you automatically have prescription drug coverage through the Prescription Drug Program. 
  • If you are enrolled in the Global Choice Plan, you are also covered by the Prescription Drug Program for prescriptions obtained inside the U.S. 
  • If you are enrolled in one of the Chevron Medical HMO Plans, your prescription drug coverage is managed by the HMO, so you should talk to your HMO if you have questions about your coverage.
Due to the COVID-19 pandemic, Chevron has made the following benefit coverage changes that makes it easier to get immunizations when and where it’s convenient for you. 
 

COVID-19, flu shot and other covered immunizations (effective february 15, 2021)

Effective February 15, 2021 if you have Chevron Prescription Drug Program coverage with Express Scripts*, your prescription drug benefit provides coverage for certain immunizations for enrolled participants. Covered immunizations can be received from a network pharmacy or an out-of-network pharmacy. To be covered, the immunization must be on the Express Scripts Standard Preventive Drug List and/or qualifies as preventive care under the Affordable Care Act. Influenza (flu) and COVID-19 vaccines are examples of covered immunizations. Contact Express Scripts directly if you have specific questions about covered immunizations.
 *When you enroll in the Medical PPO Plan, the High Deductible Health Plan (HDHP) or the High Deductible Health Plan Basic (HDHP Basic), you are also automatically enrolled in prescription drug coverage through the Prescription Drug Program with Express Scripts. If you are enrolled in the Global Choice Plan, you are also covered by the Prescription Drug Program for prescriptions obtained inside the U.S.

While currently available medication is at times being used in an off-label manner to manage COVID-19, there are currently very limited drug therapy options available to treat the virus. If a new drug or therapy becomes available for appropriate coverage under the Chevron prescription drug benefit, the Express Scripts pharmacy and therapeutics committee will evaluate the drug and develop implementation and utilization management criteria as per usual policy and procedures. If changes occur, participants will be notified.

A formulary is a list of drugs that are covered by your prescription drug plan. It includes commonly prescribed medications that have been selected based on their clinical effectiveness, safety and opportunities for savings. You can review the current Prescription Drug Program formulary below, or talk to Express Scripts at 1-800-987-8368 is you have questions. 

The Prescription Drug Program allows the use of quantity limits to be imposed on certain medications, as necessary. In the wake of the COVID-19 pandemic, Express Scripts has imposed quantity limits on the following medications in an effort to protect medication supplies:

  • Chloroquine
  • Plaquenil
  • Kaletra
  • Zithromax
  • Albuterol/levalbuterol

These new quantity limits are designed to combat the stockpiling of specific, currently available medication that may be used in an off-label manner to manage COVID-19. These policies are intended for temporary, limited-time use to protect the supply so that patients with a medical need may be treated appropriately. Express Scripts will continue to monitor the market and take similar action if there are additional supply concerns with other medications not listed above. 

If you currently take these medications for a current, non-COVID-19 condition and have questions or concerns, please contact Express Scripts at 1-800-987-8368. Thank you for joining the collective efforts of the health care industry to help preserve supplies and prevent stockpiling of these medications.

At this time the Prescription Drug Program's early refill rules have not changed. Your current coverage already includes controls that limit filling of a refill to when approximately 25% of your current supply is remaining, as determined by Express Scripts. These controls are typically in place with most prescription drug plans as both a safety measure and to manage inventories and supply chains. There are specific exceptions to the early refill rule, including to obtain a vacation supply for travel, when your prescription has been lost, or if your doctor changes your therapy.

Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. Express Scripts has been monitoring this situation, in coordination with governmental agencies, and has been actively adjusting as needed to ensure there are adequate inventories to meet demands.

You are encouraged to be prepared, including monitoring the supply of your prescription medications. The Plan’s standard refill policies should help you stay on track with your medication during this time. You can call Express Scripts at 1-800-987-8368 if you have questions.  

flexible spending account changes

The Secretary of the Department of Health and Human Services (HHS) may, under section 319 of the Public Health Service (PHS) Act, determine that: a) a disease or disorder presents a public health emergency (PHE); or b) that a public health emergency, including significant outbreaks of infectious disease or bioterrorist attacks, otherwise exists. On January 31, 2020, the determination was made that a public health emergency exists in the United States as the result of the continued consequences of coronavirus disease 2019 (COVID-19) pandemic.
 
This Coronavirus public health emergency period (often referred to as the COVID-19 emergency period) has existed since January 27, 2020. The COVID-19 emergency period is currently due to expire on July 15, 2022, but is subject to change. 
 
This is important to know because many (but not all) of the temporary benefit plan rules referenced on this page are stated to expire at the end of the COVID-19 emergency period. See each plan's documentation below for more information. 

Chevron has adopted certain provisions of recent COVID-19 relief legislation that affect the HCSA. If you participated in the HCSA at any time in 2020 or 2021, be sure to review the temporary opportunities that may be available to help you:

Chevron has adopted certain provisions of recent COVID-19 relief legislation that affect the DCSA. If you participated in the DCSA at any time in 2020 or 2021, be sure to review the temporary opportunities that may be available to help you:

family support resources

Families across the U.S. continue to navigate new challenges and uncertainty related to the COVID-19 pandemic. Chevron recognizes the many hats you’re wearing right now — educator, caregiver and employee — so that’s why we’re taking steps to help ease the obstacles you face on a daily basis. We have a list of resources you can start using right now, and we're working on additional support for the near future.

We recognize that the COVID-19 pandemic has created unique and extraordinary challenges in the U.S. for businesses and families. Providing care for your dependents while you work is a familiar challenge, but this pandemic has greatly complicated these arrangements for many families. It’s also important to our success that you’re able to contribute your best in your role at work. For this reason, the COVID-19 Pandemic Dependent Care Reimbursement Program is now available to eligible U.S.-payroll employees. This program offers temporary, limited financial assistance for families who may be facing unexpected additional dependent care expenses due to the COVID-19 pandemic. Chevron continues monitor the COVID-19 pandemic and will share updates as necessary.

You now have access to Bright Horizons Family Supports. This new resource provides U.S.-payroll employees with a free, premium Sittercity account to find and screen caregivers like nannies, sitters and eldercare professionals. There are also resources for discounted online tutoring and test prep, full-time childcare solutions and more. While access to Family Supports is free, you’re responsible for choosing providers and paying any related costs for services. Note: Some services may require you to create a Bright Horizons account. Please send an email to request account creation information for Chevron employees. When registering for Family Supports, input your Chevron HR GUID in the Employee ID field. 

Rethink can help children of U.S.-payroll employees transition back to a learning environment, whatever that may look like this school year. Their services are free of charge, completely web-based and remote, and include consultations with behavior experts, on-demand video-based lessons, printable education materials and more. While Rethink specializes in working with families raising children with learning, social and behavioral challenges, all families with children can benefit from what they offer.
Chevron employees have access to child care resources. Learn more.
Under the DCSA, if you have had to change your day care provider, your day care costs have changed, or your eligibility for the DCSA has changed because your spouse is no longer working, this a considered a qualifying life event under the DCSA and you may be eligible to change your DCSA contributions. Refer to the Eligibility & Participation section on the DCSA page for more information.
If you haven't already, consider joining the Worklife WorkPlace and Parent’s WorkPlace groups for online peer support and ideas.
Chevron’s flexible work schedules can help you balance personal commitments with work responsibilities. Collaborate with your supervisor if you need further schedule adjustments due to your personal situation.
If you continue to struggle to find a solution for balancing work and personal needs, don't struggle alone. Contact Employee Assistance and WorkLife Services and be sure to continue to collaborate with your supervisor and HR business partner.

wealth benefits

There are no ESIP plan changes in effect due to COVID-19 at this time.

As a reminder, Fidelity is available to provide guidance and answer your financial questions. While they have suspended onsite visits in Houston and San Ramon, and services are limited at their Investor Centers at this time, you can still complete transactions online and get assistance by phone. Here are some resources you may find helpful for managing your retirement savings and investments.

  • Call 1-800-603-4015 to speak with a Planning and Advice Consultant 
  • Available Monday through Friday, 5:30 a.m. – 5:30 p.m. PT (7:30 a.m. – 7:30 p.m. CT)
  • Visit the Fidelity Resource Center for updates, resources and online services.
  • Review these tips to navigate volatile markets.
  • Visit the Guidance and Advice page for additional Fidelity resources.
  • Learn about financial counseling available for you if you're terminally ill, or for your surviving spouse/domestic partner or other beneficiary (if you don't have a spouse or domestic partner) if you die.

Estate planning resources are available to help you plan or make updates to an existing plan.

  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

personal emergency preparedness

Whether you’re facing the prospect of a hurricane, earthquake or a pandemic, there are standard emergency preparations that should always be a part of your preparation. If you haven't done so recently, we have a suggested list of things you can verify and - if needed - update. Note: intranet access may be needed for some functions. Call 1-888-825-5247 (1-832-854-5800 outside the U.S.) for a menu of options to assist you.

Verify and, if needed, update your Emergency Contacts in My HR:

  • Access the My HR portal and choose Workday.
  • Choose Personal Information
  • From the Change column, click on Update Emergency Contacts

If you have not already done so, you're strongly encouraged to opt-in to electronic delivery for your benefit communications to ensure you get important updates you may need as soon as they are released. You're also able to register a personal email for this delivery, which is especially useful if you don't have access to your Chevron email during this time.

  • Go to BenefitConnect and log in.
  • Choose the I need to ... tab in the top navigation. 
  • Choose Communication preference from the Personal Information column to get started. 
  • Make sure your personal information is updated in the Chevron Identity Management System (CIMS) (intranet access).
  • If you need to update or change your home address, access My HR. Choose Workday, then Personal Information. From the Change column, choose Contact Information. Click the Edit button to change your Home Contact Information, including your permanent home address. 
  • Verify and update your personal data in the Before an Event section of the CEEL application (intranet access). Please note you do not need to report your COVID-19 status in the CEEL application at this time.
You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.

Estate planning resources are available to help you plan or make updates to an existing plan.

  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

save this number

1-888-825-5247 or 1-832-854-5800 outside the U.S. remains available to connect you with a variety of HR and benefit resources. Talk to the HR Service Center to report a life event or get help managing your health, wealth and life benefits. Report an illness or injury under the Disability Management Program. Connect to HR Shared Services if you need help with other employee HR services and don't have access to My HR.