COVID-19
HR and benefits information for U.S.-payroll employees

how can we help?

Your Chevron benefits and HR resources are here to help you protect your own health and well-being and that your family.

frequently asked questions

For benefits: Information, updates and answers to many common benefit questions are located below on this page. If, after reviewing this page, you still need help, please send an email to Chevron benefits for assistance. (Search for Your Chevron U.S. Benefits in your Outlook address book.) 

For all other HR topics: For questions about other HR topics like working from home, pay status, phone and internet expense reimbursement, vacation, and sickness guidelines visit the U.S. HR website for frequently asked questions. (Chevron intranet access is required to view these FAQs. If you don't have intranet access, contact your supervisor or HR business partner for further assistance.)

This page is updated regularly as new information is released. 
Bookmark this page and and return to it often for the most current updates available. 
 
The information and resources on this page apply to U.S.-payroll employees.
This page last updated: January 6, 2021 (6 p.m. Central time)

statement regarding the recent december 27 law

As with all legislation, Chevron HR is reviewing the details of the latest law signed on December 27, 2020, and will communicate on this website and through our other standard information channels.

I need help with ...

We may all be facing a shared challenge, but our experiences are unique and no one solution fits everyone. We've organized common U.S. resources and programs below that you can draw upon to best fit the unique needs of your personal scenario.

managing an illness

key medical benefit resources

quick access

virtual health services

Public health and medical professionals are encouraging the use of virtual health services (or telehealth) for non-emergencies, where available. Your Chevron benefits provide access to these tools and services. Learn more here.

second opinion service

2nd.MD is a second opinion service that could provide guidance about alternate treatment options if the COVID-19 outbreak has affected your medical care and treatment plan. Learn more.

is a COVID-19 vaccine covered?

In March 2020, the Medical PPO, HDHP and HDHP Basic plans were updated to include coverage for a variety of COVID-19-related needs, including preventive services like an immunization (vaccine). This means your Chevron medical plan provides coverage for the qualifying COVID-19 immunizations (vaccines) now available. More information about your coverage for the COVID-19 vaccine will be released in the coming weeks. For questions about your Medical HMO coverage, contact your HMO plan directly.

health benefit changes

Recent plan updates for the Chevron Medical PPO Plan:

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

 * The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the Chevron High Deductible Health Plan (HDHP):

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the Chevron High Deductible Health Plan Basic (HDHP Basic):

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the individual Chevron Medical HMO Plans are communicated by and directly from your claims administrator. Please contact your plan directly for details.

  • The Chevron Medical HMO Plans have each added COVID-19 testing coverage, effective on different dates.
Your Mental Health and Substance Use Disorder Plan automatically includes coverage for mental health services via telephone and/or secure video with an MDLIVE provider (where state law allows). In recognition of a heightened need for mental health care during the pandemic, coverage has been temporarily extended to include services provided by a non-MDLIVE provider via telephone and/or secure video. Learn more about this plan change.

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 


Disputing the 2020 Dental Surcharge

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 


Disputing the 2020 Dental Surcharge

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

There are currently no changes to this coverage. However, if you're enrolled in Group Hospital Indemnity Insurance and become hospitalized, don't forget this coverage provides help with expenses health insurance doesn’t cover. Information, instructions and claim forms are available here.

prescription drug updates

This information applies to the Prescription Drug Program administered by Express Scripts. If you are enrolled in the Medical PPO Plan, the High Deductible Health Plan (HDHP), or the High Deductible Health Plan Basic (HDHP Basic), you automatically have prescription drug coverage through the Prescription Drug Program. If you are enrolled in the Global Choice Plan, you are also covered by the Prescription Drug Program for prescriptions obtained inside the U.S. If you are enrolled in one of the Chevron Medical HMO Plans, your prescription drug coverage is managed by the HMO, so you should talk to your HMO if you have questions about your coverage.

Due to the COVID-19 pandemic in 2020, Chevron is adding new, temporary benefit coverage that makes it easier to get a flu shot when and where it’s convenient for you. 
 

flut shot available through express scripts

Effective September 15, 2020 through December 31, 2020, if you have Chevron Prescription Drug Program coverage with Express Scripts*, your prescription drug benefit will provide coverage for influenza vaccines for enrolled participants as follows:
  • The influenza vaccine must be received from an Express Scripts network pharmacyLocate a network pharmacy here.
  • Not all pharmacies offer flu shots. Be sure to contact your local network pharmacy to verify flu shots are available and if an appointment is required.
  • You’ll need to present your Express Scripts ID card at the time of service.
  • The influenza vaccine administered must be on the Express Scripts National Preferred Formulary and can be delivered in either the injectable or intranasal form.
  • Covered influenza vaccines will be paid at 100 percent of the Network Price with no copayment/coinsurance and no deductible.
  • This coverage applies to you and any eligible dependents enrolled in your Chevron medical coverage.
You already have coverage for the flu shot as part of the standard preventive care coverage under your Chevron medical benefit. Your medical preventive care coverage isn’t changing and is still available. The only difference is that now you have more choices to get your flu shot, not only from your doctor’s office or a health clinic, but also a network pharmacy. If you have questions about this new coverage, contact Express Scripts starting September 15. 
 

medical HMO plan and expatriate coverage

If you are enrolled in a Chevron Medical HMO Plan, you are not eligible for this temporary benefit coverage; however you should contact your Medical HMO directly for information about flu shot coverage under your plan. If you are an expatriate enrolled in the Global Choice Plan, remember that this coverage applies to flu shots received from a U.S. Express Scripts network pharmacy only. For information about flu shot coverage outside the U.S., contact Cigna.
 

read about it

 
 
*When you enroll in the Medical PPO Plan, the High Deductible Health Plan (HDHP) or the High Deductible Health Plan Basic (HDHP Basic), you are also automatically enrolled in prescription drug coverage through the Prescription Drug Program with Express Scripts. This change applies to the Prescription Drug Program for participants in the Medical PPO Plan, the HDHP and the HDHP Basic.

The Prescription Drug Program allows the use of quantity limits to be imposed on certain medications, as necessary. In the wake of the COVID-19 pandemic, Express Scripts has imposed quantity limits on the following medications in an effort to protect medication supplies:

  • Chloroquine
  • Plaquenil
  • Kaletra
  • Zithromax
  • Albuterol/levalbuterol

These new quantity limits are designed to combat the stockpiling of specific, currently available medication that may be used in an off-label manner to manage COVID-19. These policies are intended for temporary, limited-time use to protect the supply so that patients with a medical need may be treated appropriately. Express Scripts will continue to monitor the market and take similar action if there are additional supply concerns with other medications not listed above. 

If you currently take these medications for a current, non-COVID-19 condition and have questions or concerns, please contact Express Scripts at 1-800-987-8368. Thank you for joining the collective efforts of the health care industry to help preserve supplies and prevent stockpiling of these medications.

Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. During the course of this monitoring, the Express Scripts Pharmacy is seeing an increase in prescriptions for albuterol inhalers due to increases in patients refilling prescriptions for 90-day supplies, and also for people being treated for COVID-19. Express Scripts is in regular contact with manufacturers who are increasing production, but temporary shortages of specific formulations may be possible.

Effective April 10, 2020, there will be a temporary pause on shipping automatic refills for albuterol inhalers in response to an increase in demand associated with the public health need for albuterol inhalers in hospitals due to COVID-19. Express Scripts is encouraging you to evaluate the supply you have on hand for this drug and only order when you are down to approximately a two-week supply. Express Scripts will mail a letter to participants who have been prescribed this medication with further information and instructions for how to manually request a refill if needed. You can also call Express Scripts at 1-800-987-8368 if you have questions. 

Express Scripts has determined that, due to limited availability of Ventolin HFA inhalers, effective April 14, 2020, new prescriptions for Ventolin will be automatically converted to ProAir (or its generic). The goal of the Express Scripts Pharmacy is to maintain access to therapy for patients currently established on Ventolin, while also ensuring new patients receive a sustainable therapy. Call Express Scripts at 1-800-987-8368 if you have questions.

At this time the Prescription Drug Program's early refill rules have not changed. Your current coverage already includes controls that limit filling of a refill to when approximately 25% of your current supply is remaining, as determined by Express Scripts. These controls are typically in place with most prescription drug plans as both a safety measure and to manage inventories and supply chains. There are specific exceptions to the early refill rule, including to obtain a vacation supply for travel, when your prescription has been lost, or if your doctor changes your therapy.

Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. Express Scripts has been monitoring this situation, in coordination with governmental agencies, and has been actively adjusting as needed to ensure there are adequate inventories to meet demands.

You are encouraged to be prepared, including monitoring the supply of your prescription medications. The Plan’s standard refill policies should help you stay on track with your medication during this time. You can call Express Scripts at 1-800-987-8368 if you have questions.  

While currently available medication is being used in an off-label manner to manage COVID-19, there are currently no new drugs available to treat the virus. If a new drug becomes available, the Express Scripts pharmacy and therapeutics committee will evaluate the drug and develop implementation and utilization management criteria as per usual policy and procedures. If changes occur, participants will be notified.

A formulary is a list of drugs that are covered by your prescription drug plan. It includes commonly prescribed medications that have been selected based on their clinical effectiveness, safety and opportunities for savings. You can review the current Prescription Drug Program formulary below, or talk to Express Scripts at 1-800-987-8368 is you have questions. 

do you need help with a COVID-19 health claim?

If you have questions about or issues with any health claim – including claims for COVID-19 testing and treatment services – contact your health plan claims administrator directly for resolution. You can locate health plan contact information here.

family support resources

Families across the U.S. continue to navigate new challenges and uncertainty related to the COVID-19 pandemic. Chevron recognizes the many hats you’re wearing right now — educator, caregiver and employee — so that’s why we’re taking steps to help ease the obstacles you face on a daily basis. We have a list of resources you can start using right now, and we're working on additional support for the near future.

We recognize that the COVID-19 pandemic has created unique and extraordinary challenges in the U.S. for businesses and families. Providing care for your dependents while you work is a familiar challenge, but this pandemic has greatly complicated these arrangements for many families. It’s also important to our success that you’re able to contribute your best in your role at work. For this reason, the COVID-19 Pandemic Dependent Care Reimbursement Program is now available to eligible U.S.-payroll employees. This program offers temporary, limited financial assistance for families who may be facing unexpected additional dependent care expenses due to the COVID-19 pandemic. Chevron continues monitor the COVID-19 pandemic and will share updates as necessary.

You now have access to Bright Horizons Family Supports. This new resource provides U.S.-payroll employees with a free, premium Sittercity account to find and screen caregivers like nannies, sitters and eldercare professionals. There are also resources for discounted online tutoring and test prep, full-time childcare solutions and more. While access to Family Supports is free, you’re responsible for choosing providers and paying any related costs for services. Note: Some services may require you to create a Bright Horizons account. Please send an email to request account creation information for Chevron employees.

Rethink can help children of U.S.-payroll employees transition back to a learning environment, whatever that may look like this school year. Their services are free of charge, completely web-based and remote, and include consultations with behavior experts, on-demand video-based lessons, printable education materials and more. While Rethink specializes in working with families raising children with learning, social and behavioral challenges, all families with children can benefit from what they offer.
A new internal peer-to-peer online space has been created to connect you with other Chevron families who have similar caregiving needs. Create or join a “pod” to share schooling or daycare resources. Submit a care request to locate help for tutoring, eldercare, errands and more. You can also volunteer your time and talents for other employees, if you’d like. Access this resource any time at go.chevron.com/chevroncarespot. (If prompted to grant permission to Office 365 and other applications, click “Allow.”)
Bright Horizons Study Club is at the dedicated center space in Houston for your kindergarten through second grade-child to attend online classes. Study Club includes teacher oversight and supplemental STEM, art, movement, & other activities. Learn more.
Chevron employees have access to emergency back-up child care through Bright Horizons for employees working and visiting the Houston or San Ramon areas. Learn more.

The COVID-19 pandemic continues to affect our daily lives and routines, and it’s likely your dependent day care routine has also changed. The existing DCSA plan features and rules may be of help to you during this time. We've put together this guidance for how to change your DCSA contributions during the COVID-19 pandemic.

Recent plan updates for the flexible spending account, Dependent Day Care Spending Account (DCSA):

If you haven't already, consider joining the Worklife WorkPlace and Parent’s WorkPlace groups for online peer support and ideas.
Chevron’s flexible work schedules can help you balance personal commitments with work responsibilities. Collaborate with your supervisor if you need further schedule adjustments due to your personal situation.
If you continue to struggle to find a solution for balancing work and personal needs, don't struggle alone. Contact Employee Assistance and WorkLife Services and be sure to continue to collaborate with your supervisor and HR business partner.

one-time HCSA carryover option

Due to COVID-19, Chevron will adopt a one-time carryover of up to $550 of unused 2020 Health Care Spending Account (HCSA) Plan amounts. This special, one-time opportunity will be available to eligible, active U.S.-payroll employees and to eligible COBRA participants.

flexible spending account changes

Recent plan updates for the flexible spending account, Health Care Spending Account (HCSA):


One-time carryover opportunity 

Under current plan rules, the money in your HCSA flexible spending account can be used only for eligible expenses incurred between January 1 and December 31, 2020. You have until June 30, 2021 to submit your claims for expenses, but any remaining balance left in your account after the final claim filing deadline will be forfeited. Due to the COVID-19 public health emergency, there have been unanticipated changes in the availability of certain medical care. As a result, HCSA participants are more likely to have unused HCSA amounts at the end of the 2020 plan year than in previous years. For this reason, effective October 1, 2020, Chevron will adopt a one-time carryover of up to $550 of unused 2020 Health Care Spending Account (HCSA) Plan amounts, the maximum amount as permitted by IRS Notice 2020-33. This special, one-time opportunity will be available to eligible, active U.S.-payroll employees and to eligible COBRA participants. If you want to take advantage of this special one-time opportunity, you must act during open enrollment to enroll in the HCSA for 2021.

The COVID-19 pandemic continues to affect our daily lives and routines, and it’s likely your dependent day care routine has also changed. 

Recent plan updates for the flexible spending account, Dependent Day Care Spending Account (DCSA):


can I change my DCSA election mid-year?

The DCSA is a flexible spending account plan that allows you to set aside money to help pay someone to take care of a qualified dependent so you – and your spouse, if you’re married – can go to work. With a flexible spending account, you must decide how much to save for the year each time you enroll. Because of the tax savings under this kind of plan, federal law does not allow you to start participating in the plan or change your DCSA plan contributions outside of open enrollment, except when a qualifying life event occurs. Under the DCSA, qualifying life events can include: 

  • If you have to change your day care provider.
  • Your day care costs change.
  • You or your spouse experience a change in employment status that affects your eligibility for coverage. 
If you experience one of these or other qualifying life events, you may be eligible to start, stop, increase or decrease your DCSA contributions within 31 days of the date the event occurs. We've put together this guidance for how to change your DCSA contributions during the COVID-19 pandemic.


can I carryover my 2020 DCSA account into 2021?

We recognize that the COVID-19 pandemic continues to affect dependent day care needs for many families. For some, dependent care costs have increased, while others spent less than anticipated in 2020. The DCSA allows you to stop or change your contributions when certain dependent care needs change during the year. For this reason, the IRS does not currently allow you to carry over your 2020 account balance for use in 2021. This means Chevron is not able to add the same one-time carryover option for the DCSA that you may have seen recently added for the Health Care Spending Account (HCSA) plan. You’ll need to spend the money in your DCSA account by December 31, 2020 or you’ll forfeit the remaining balance.

wealth benefit updates and resources

There are new ESIP plan changes that provide temporary financial relief to participants who have been affected by the Coronavirus. Learn about updates to ESIP plan distributions, loans and required minimum distributions:

Fidelity recently presented their web workshop, Market Volatility. You can watch a recording here.

As a reminder, Fidelity is available to provide guidance and answer your financial questions. While they have suspended onsite visits in Houston and San Ramon, and services are limited at their Investor Centers at this time, you can still complete transactions online and get assistance by phone. Here are some resources you may find helpful for managing your retirement savings and investments.

  • Call 1-800-603-4015 to speak with a Planning and Advice Consultant 
  • Available Monday through Friday, 5:30 a.m. – 5:30 p.m. PT (7:30 a.m. – 7:30 p.m. CT)
  • Visit the Fidelity Resource Center for updates, resources and online services.
  • Review these tips to navigate volatile markets.
  • Visit the Guidance and Advice page for additional Fidelity resources.
  • Learn about financial counseling available for you if you're terminally ill, or for your surviving spouse/domestic partner or other beneficiary (if you don't have a spouse or domestic partner) if you die.
You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.

Estate planning resources are available to help you plan or make updates to an existing plan.

  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

personal emergency preparedness

Whether you’re facing the prospect of a hurricane, earthquake or a pandemic, there are standard emergency preparations that should always be a part of your preparation. If you haven't done so recently, we have a suggested list of things you can verify and - if needed - update. Note: intranet access may be needed for some functions. Call 1-888-825-5247 (1-832-854-5800 outside the U.S.) for a menu of options to assist you.

Verify and, if needed, update your Emergency Contacts in My HR:

  • Access the My HR portal and choose Workday.
  • Choose Personal Information
  • From the Change column, click on Update Emergency Contacts

If you have not already done so, you're strongly encouraged to opt-in to electronic delivery for your benefit communications to ensure you get important updates you may need as soon as they are released. You're also able to register a personal email for this delivery, which is especially useful if you don't have access to your Chevron email during this time.

  • Go to BenefitConnect and log in.
  • Choose the I need to ... tab in the top navigation. 
  • Choose Communication preference from the Personal Information column to get started. 
  • Make sure your personal information is updated in the Chevron Identity Management System (CIMS) (intranet access).
  • If you need to update or change your home address, access My HR. Choose Workday, then Personal Information. From the Change column, choose Contact Information. Click the Edit button to change your Home Contact Information, including your permanent home address. 
  • Verify and update your personal data in the Before an Event section of the CEEL application (intranet access). Please note you do not need to report your COVID-19 status in the CEEL application at this time.
You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.

Estate planning resources are available to help you plan or make updates to an existing plan.

  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

save this number

1-888-825-5247 or 1-832-854-5800 outside the U.S. remains available to connect you with a variety of HR and benefit resources. Talk to the HR Service Center to report a life event or get help managing your health, wealth and life benefits. Report an illness or injury under the Disability Management Program. Connect to HR Shared Services if you need help with other employee HR services and don't have access to My HR.