COVID-19
HR and benefits information for U.S.-payroll employees

Recent plan updates for the Chevron Medical PPO Plan:

• COVID-19 testing and treatment coverage; Online visit temporary fee waiver (March 19, 2020)
• COVID-19 testing and treatment, preventive services; Online visit coverage extended (Update to the March 19 document/March 27, 2020)
• Prescription drug changes, if any, are included in the Prescription Drug Program section on this page, above.

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

 * The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the Chevron High Deductible Health Plan (HDHP):

• COVID-19 testing and treatment coverage, Online visit temporary fee waiver (March 19, 2020)
• COVID-19 testing and treatment, preventive services; Online visit coverage extended (Update to the March 19 document/March 27, 2020)
• Prescription drug changes, if any, are included in the Prescription Drug Program section on this page, above.

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the Chevron High Deductible Health Plan Basic (HDHP Basic):

• COVID-19 testing and treatment coverage; Online visit temporary fee waiver (March 19, 2020)
• COVID-19 testing and treatment, preventive services; Online visit coverage extended (Update to the March 19 document/March 27, 2020)
• Prescription drug changes, if any, are included in the Prescription Drug Program section on this page, above.

Anthem Symptom Checker

Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.

* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 

Recent plan updates for the individual Chevron Medical HMO Plans are communicated by and directly from your claims administrator. Please contact your plan directly for details.

• The Chevron Medical HMO Plans have each added COVID-19 testing coverage, effective on different dates.

Your Mental Health and Substance Use Disorder Plan automatically includes coverage for mental health services via telephone and/or secure video with an MDLIVE provider (where state law allows). In recognition of a heightened need for mental health care during the pandemic, coverage has been temporarily extended to include services provided by a non-MDLIVE provider via telephone and/or secure video. Learn more about this plan change.

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

No Dental Surcharge in 2021

The COVID-19 pandemic has complicated the routines of life, including getting your dental preventive care. That’s why if you are unable to complete a dental cleaning in 2020, the $120 dental surcharge will not be applied to you in 2021. Dental hygiene is an important contributor to overall good health, so you’re still encouraged to get your annual dental preventive care when the time is right for you. Please note this change does not affect the current 2020 dental surcharge as the cleaning deadline was December 31, 2019. 

Disputing the 2020 Dental Surcharge

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

There are currently no changes to this coverage. However, if you're enrolled in Group Hospital Indemnity Insurance and become hospitalized, don't forget this coverage provides help with expenses health insurance doesn’t cover. Information, instructions and claim forms are available here.

This information applies to the Prescription Drug Program administered by Express Scripts. If you are enrolled in the Medical PPO Plan, the High Deductible Health Plan (HDHP), or the High Deductible Health Plan Basic (HDHP Basic), you automatically have prescription drug coverage through the Prescription Drug Program. If you are enrolled in the Global Choice Plan, you are also covered by the Prescription Drug Program for prescriptions obtained inside the U.S. If you are enrolled in one of the Chevron Medical HMO Plans, your prescription drug coverage is managed by the HMO, so you should talk to your HMO if you have questions about your coverage.

• The influenza vaccine must be received from an Express Scripts network pharmacy. Locate a network pharmacy here.
• Not all pharmacies offer flu shots. Be sure to contact your local network pharmacy to verify flu shots are available and if an appointment is required.
• You’ll need to present your Express Scripts ID card at the time of service.
• The influenza vaccine administered must be on the Express Scripts National Preferred Formulary and can be delivered in either the injectable or intranasal form.
• Covered influenza vaccines will be paid at 100 percent of the Network Price with no copayment/coinsurance and no deductible.
• This coverage applies to you and any eligible dependents enrolled in your Chevron medical coverage.

medical HMO plan and expatriate coverage

• The official plan change document - or SMM - for Medical PPO, HDHP, HDHP Basic 
• The official plan change document - or SMM - for the Global Choice plans
• Express Scripts National Preferred Formulary

The Prescription Drug Program allows the use of quantity limits to be imposed on certain medications, as necessary. In the wake of the COVID-19 pandemic, Express Scripts has imposed quantity limits on the following medications in an effort to protect medication supplies:

• Chloroquine
• Plaquenil
• Kaletra
• Zithromax
• Albuterol/levalbuterol

These new quantity limits are designed to combat the stockpiling of specific, currently available medication that may be used in an off-label manner to manage COVID-19. These policies are intended for temporary, limited-time use to protect the supply so that patients with a medical need may be treated appropriately. Express Scripts will continue to monitor the market and take similar action if there are additional supply concerns with other medications not listed above. 

If you currently take these medications for a current, non-COVID-19 condition and have questions or concerns, please contact Express Scripts at 1-800-987-8368. Thank you for joining the collective efforts of the health care industry to help preserve supplies and prevent stockpiling of these medications.

Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. During the course of this monitoring, the Express Scripts Pharmacy is seeing an increase in prescriptions for albuterol inhalers due to increases in patients refilling prescriptions for 90-day supplies, and also for people being treated for COVID-19. Express Scripts is in regular contact with manufacturers who are increasing production, but temporary shortages of specific formulations may be possible.

Effective April 10, 2020, there will be a temporary pause on shipping automatic refills for albuterol inhalers in response to an increase in demand associated with the public health need for albuterol inhalers in hospitals due to COVID-19. Express Scripts is encouraging you to evaluate the supply you have on hand for this drug and only order when you are down to approximately a two-week supply. Express Scripts will mail a letter to participants who have been prescribed this medication with further information and instructions for how to manually request a refill if needed. You can also call Express Scripts at 1-800-987-8368 if you have questions. 

Express Scripts has determined that, due to limited availability of Ventolin HFA inhalers, effective April 14, 2020, new prescriptions for Ventolin will be automatically converted to ProAir (or its generic). The goal of the Express Scripts Pharmacy is to maintain access to therapy for patients currently established on Ventolin, while also ensuring new patients receive a sustainable therapy. Call Express Scripts at 1-800-987-8368 if you have questions.

At this time the Prescription Drug Program's early refill rules have not changed. Your current coverage already includes controls that limit filling of a refill to when approximately 25% of your current supply is remaining, as determined by Express Scripts. These controls are typically in place with most prescription drug plans as both a safety measure and to manage inventories and supply chains. There are specific exceptions to the early refill rule, including to obtain a vacation supply for travel, when your prescription has been lost, or if your doctor changes your therapy.

Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. Express Scripts has been monitoring this situation, in coordination with governmental agencies, and has been actively adjusting as needed to ensure there are adequate inventories to meet demands.

You are encouraged to be prepared, including monitoring the supply of your prescription medications. The Plan’s standard refill policies should help you stay on track with your medication during this time. You can call Express Scripts at 1-800-987-8368 if you have questions.  

While currently available medication is being used in an off-label manner to manage COVID-19, there are currently no new drugs available to treat the virus. If a new drug becomes available, the Express Scripts pharmacy and therapeutics committee will evaluate the drug and develop implementation and utilization management criteria as per usual policy and procedures. If changes occur, participants will be notified.

A formulary is a list of drugs that are covered by your prescription drug plan. It includes commonly prescribed medications that have been selected based on their clinical effectiveness, safety and opportunities for savings. You can review the current Prescription Drug Program formulary below, or talk to Express Scripts at 1-800-987-8368 is you have questions. 

• Prescription Drug Plan Formulary
• Prescription Drug Plan List of Exclusions

We recognize that the COVID-19 pandemic has created unique and extraordinary challenges in the U.S. for businesses and families. Providing care for your dependents while you work is a familiar challenge, but this pandemic has greatly complicated these arrangements for many families. It’s also important to our success that you’re able to contribute your best in your role at work. For this reason, the COVID-19 Pandemic Dependent Care Reimbursement Program is now available to eligible U.S.-payroll employees. This program offers temporary, limited financial assistance for families who may be facing unexpected additional dependent care expenses due to the COVID-19 pandemic. Chevron continues monitor the COVID-19 pandemic and will share updates as necessary.

You now have access to Bright Horizons Family Supports. This new resource provides U.S.-payroll employees with a free, premium Sittercity account to find and screen caregivers like nannies, sitters and eldercare professionals. There are also resources for discounted online tutoring and test prep, full-time childcare solutions and more. While access to Family Supports is free, you’re responsible for choosing providers and paying any related costs for services. Note: Some services may require you to create a Bright Horizons account. Please send an email to request account creation information for Chevron employees.

A new internal peer-to-peer online space has been created to connect you with other Chevron families who have similar caregiving needs. Create or join a “pod” to share schooling or daycare resources. Submit a care request to locate help for tutoring, eldercare, errands and more. You can also volunteer your time and talents for other employees, if you’d like. Access this resource any time at go.chevron.com/chevroncarespot. (If prompted to grant permission to Office 365 and other applications, click “Allow.”)

Chevron employees have access to emergency back-up child care through Bright Horizons for employees working and visiting the Houston or San Ramon areas. Learn more.

The COVID-19 pandemic continues to affect our daily lives and routines, and it’s likely your dependent day care routine has also changed. The existing DCSA plan features and rules may be of help to you during this time. We've put together this guidance for how to change your DCSA contributions during the COVID-19 pandemic.

Recent plan updates for the flexible spending account, Dependent Day Care Spending Account (DCSA):

• Extended 2019 claims deadline due to COVID-19

If you haven't already, consider joining the Worklife WorkPlace and Parent’s WorkPlace groups for online peer support and ideas.

Recent plan updates for the flexible spending account, Health Care Spending Account (HCSA):

• One-time carryover opportunity: Learn about the carryover | Carryover for COBRA coverage
• New reimbursable expenses - Certain over-the-counter medicines and menstrual products (January 1, 2020)
• Extended 2019 claims deadline due to COVID-19

The COVID-19 pandemic continues to affect our daily lives and routines, and it’s likely your dependent day care routine has also changed. 

Recent plan updates for the flexible spending account, Dependent Day Care Spending Account (DCSA):

• Extended 2019 claims deadline due to COVID-19

can I change my DCSA election mid-year?

The DCSA is a flexible spending account plan that allows you to set aside money to help pay someone to take care of a qualified dependent so you – and your spouse, if you’re married – can go to work. With a flexible spending account, you must decide how much to save for the year each time you enroll. Because of the tax savings under this kind of plan, federal law does not allow you to start participating in the plan or change your DCSA plan contributions outside of open enrollment, except when a qualifying life event occurs. Under the DCSA, qualifying life events can include: 

• If you have to change your day care provider.
• Your day care costs change.
• You or your spouse experience a change in employment status that affects your eligibility for coverage. 

can I carryover my 2020 DCSA account into 2021?

We recognize that the COVID-19 pandemic continues to affect dependent day care needs for many families. For some, dependent care costs have increased, while others spent less than anticipated in 2020. The DCSA allows you to stop or change your contributions when certain dependent care needs change during the year. For this reason, the IRS does not currently allow you to carry over your 2020 account balance for use in 2021. This means Chevron is not able to add the same one-time carryover option for the DCSA that you may have seen recently added for the Health Care Spending Account (HCSA) plan. You’ll need to spend the money in your DCSA account by December 31, 2020 or you’ll forfeit the remaining balance.

There are new ESIP plan changes that provide temporary financial relief to participants who have been affected by the Coronavirus. Learn about updates to ESIP plan distributions, loans and required minimum distributions:

• COVID-19 plan distributions, loans and required minimum distributions (CARES Act, April 1, 2020)

Fidelity recently presented their web workshop, Market Volatility. You can watch a recording here.

As a reminder, Fidelity is available to provide guidance and answer your financial questions. While they have suspended onsite visits in Houston and San Ramon, and services are limited at their Investor Centers at this time, you can still complete transactions online and get assistance by phone. Here are some resources you may find helpful for managing your retirement savings and investments.

• Call 1-800-603-4015 to speak with a Planning and Advice Consultant 
• Available Monday through Friday, 5:30 a.m. – 5:30 p.m. PT (7:30 a.m. – 7:30 p.m. CT)
• Visit the Fidelity Resource Center for updates, resources and online services.
• Review these tips to navigate volatile markets.
• Visit the Guidance and Advice page for additional Fidelity resources.
• Learn about financial counseling available for you if you're terminally ill, or for your surviving spouse/domestic partner or other beneficiary (if you don't have a spouse or domestic partner) if you die.

Estate planning resources are available to help you plan or make updates to an existing plan.

• If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
• You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
• Explore other resources and benefits here.

Verify and, if needed, update your Emergency Contacts in My HR:

• Access the My HR portal and choose Workday.
• Choose Personal Information
• From the Change column, click on Update Emergency Contacts. 

If you have not already done so, you're strongly encouraged to opt-in to electronic delivery for your benefit communications to ensure you get important updates you may need as soon as they are released. You're also able to register a personal email for this delivery, which is especially useful if you don't have access to your Chevron email during this time.

• Go to BenefitConnect and log in.
• Choose the I need to ... tab in the top navigation. 
• Choose Communication preference from the Personal Information column to get started. 

• Make sure your personal information is updated in the Chevron Identity Management System (CIMS) (intranet access).
• If you need to update or change your home address, access My HR. Choose Workday, then Personal Information. From the Change column, choose Contact Information. Click the Edit button to change your Home Contact Information, including your permanent home address. 
• Verify and update your personal data in the Before an Event section of the CEEL application (intranet access). Please note you do not need to report your COVID-19 status in the CEEL application at this time.

You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.

Estate planning resources are available to help you plan or make updates to an existing plan.

• If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
• You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
• Explore other resources and benefits here.