COVID-19
HR and benefits information for U.S.-payroll employees

enterprise resources

The information here is specific to your U.S. pay and benefits. Visit the Enterprise COVID-19 intranet site for more resources to help you stay safe and healthy.

frequently asked questions

Visit the U.S. HR website for frequently asked questions about working from home, pay status, phone and internet expense reimbursement, sickness guidelines and more. Note: Chevron intranet access is required to view these FAQs. If you don't have intranet access, contact your supervisor or HR business partner for further assistance.

As we work to protect the health of our company amidst the COVID-19 global pandemic and commodity market challenges, we must also protect our own health and well-being and that of our families. Your Chevron benefits and HR resources are here to help. This page is updated regularly as new information is released. Bookmark this page and and return to it often for the most current updates available. 
 
The information and resources on this page apply to U.S.-payroll employees.
This page last updated: May 15, 2020 (12:30 p.m. Pacific time)

I need help with ...

We may all be facing a shared challenge, but our experiences are unique and no one solution fits everyone. We've organized common U.S. resources and programs below that you can draw upon to best fit the unique needs of your personal scenario.

managing an illness

key medical benefit resources

virtual health services

Public health and medical professionals are encouraging the use of virtual health services (or telehealth) for non-emergencies, where available. Your Chevron benefits provide access to these tools and services. Learn more here.

second opinion service

2nd.MD is a second opinion service that could provide guidance about alternate treatment options if the COVID-19 outbreak has affected your medical care and treatment plan. Learn more.

wealth benefit updates and resources

There are new ESIP plan changes that provide temporary financial relief to participants who have been affected by the Coronavirus. Learn about updates to ESIP plan distributions, loans and required minimum distributions:

Fidelity recently presented their web workshop, Market Volatility. You can watch a recording here.
As a reminder, Fidelity is available to provide guidance and answer your financial questions. While they have suspended onsite visits in Houston and San Ramon, and services are limited at their Investor Centers at this time, you can still complete transactions online and get assistance by phone. Here are some resources you may find helpful for managing your retirement savings and investments.
You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.
Estate planning resources are available to help you plan or make updates to an existing plan.
  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

health benefit changes

Recent plan updates for the Chevron Medical PPO Plan:

Anthem Symptom Checker
Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.
 
* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 
Recent plan updates for the Chevron High Deductible Health Plan (HDHP):

Anthem Symptom Checker
Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.
 
* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 
Recent plan updates for the Chevron High Deductible Health Plan Basic (HDHP Basic):

Anthem Symptom Checker
Participants can now assess their symptoms and potential risk for COVID-19 using the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session* or an Anthem LiveHealth Online video chat session. The doctor can assess symptoms, help you understand whether they're at risk for COVID-19, and let you know whether you need to visit a local health care provider for COVID-19 testing. The app is available from the App Store® or Google Play™. Get started here.
 
* The first Virtual Care text is free through June 14, 2020; additional virtual text sessions cost $19 each. The Virtual Care text session is a not a health plan or part of any health plan coverage and applicable fees are collected as an in-app purchase. 
Recent plan updates for the individual Chevron Medical HMO Plans are communicated by and directly from your claims administrator. Please contact your plan directly for details.
  • The Chevron Medical HMO Plans have each added COVID-19 testing coverage, effective on different dates.
Your Mental Health and Substance Use Disorder Plan automatically includes coverage for mental health services via telephone and/or secure video with an MDLIVE provider (where state law allows). In recognition of a heightened need for mental health care during the pandemic, coverage has been temporarily extended to include services provided by a non-MDLIVE provider via telephone and/or secure video. Learn more about this plan change.

Disputing the Dental Surcharge

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

Disputing the Dental Surcharge

We are aware that dental offices around the country are closed due to the COVID-19 outbreak and that it may be difficult for you to access the cleaning documentation you need to dispute the 2020 dental surcharge. For this reason, the deadline to dispute the 2020 dental surcharge has been extended to September 1, 2020. We will continue to monitor the situation and make adjustments as needed. Learn more about the surcharge and the dispute process.

There are currently no changes to this coverage. However, if you're enrolled in Group Hospital Indemnity Insurance and become hospitalized, don't forget this coverage provides help with expenses health insurance doesn’t cover. Information, instructions and claim forms are available here.

prescription drug updates

This information applies to the Prescription Drug Program administered by Express Scripts. If you are enrolled in the Medical PPO Plan, the High Deductible Health Plan (HDHP), or the High Deductible Health Plan Basic (HDHP Basic), you automatically have prescription drug coverage through the Prescription Drug Program. If you are enrolled in the Global Choice Plan, you are also covered by the Prescription Drug Program for prescriptions obtained inside the U.S. If you are enrolled in one of the Chevron Medical HMO Plans, your prescription drug coverage is managed by the HMO, so you should talk to your HMO if you have questions about your coverage.

The Prescription Drug Program allows the use of quantity limits to be imposed on certain medications, as necessary. In the wake of the COVID-19 pandemic, Express Scripts has imposed quantity limits on the following medications in an effort to protect medication supplies:
  • Chloroquine
  • Plaquenil
  • Kaletra
  • Zithromax
  • Albuterol/levalbuterol
These new quantity limits are designed to combat the stockpiling of specific, currently available medication that may be used in an off-label manner to manage COVID-19. These policies are intended for temporary, limited-time use to protect the supply so that patients with a medical need may be treated appropriately. Express Scripts will continue to monitor the market and take similar action if there are additional supply concerns with other medications not listed above. 
 
If you currently take these medications for a current, non-COVID-19 condition and have questions or concerns, please contact Express Scripts at 1-800-987-8368. Thank you for joining the collective efforts of the health care industry to help preserve supplies and prevent stockpiling of these medications.
Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. During the course of this monitoring, the Express Scripts Pharmacy is seeing an increase in prescriptions for albuterol inhalers due to increases in patients refilling prescriptions for 90-day supplies, and also for people being treated for COVID-19. Express Scripts is in regular contact with manufacturers who are increasing production, but temporary shortages of specific formulations may be possible.
 
Effective April 10, 2020, there will be a temporary pause on shipping automatic refills for albuterol inhalers in response to an increase in demand associated with the public health need for albuterol inhalers in hospitals due to COVID-19. Express Scripts is encouraging you to evaluate the supply you have on hand for this drug and only order when you are down to approximately a two-week supply. Express Scripts will mail a letter to participants who have been prescribed this medication with further information and instructions for how to manually request a refill if needed. You can also call Express Scripts at 1-800-987-8368 if you have questions. 
Express Scripts has determined that, due to limited availability of Ventolin HFA inhalers, effective April 14, 2020, new prescriptions for Ventolin will be automatically converted to ProAir (or its generic). The goal of the Express Scripts Pharmacy is to maintain access to therapy for patients currently established on Ventolin, while also ensuring new patients receive a sustainable therapy. Call Express Scripts at 1-800-987-8368 if you have questions.
Express Scripts has temporarily granted CVS, Rite Aid and Walgreens a limited home delivery exception that would ordinarily not be permitted. This means you may receive free home delivery of up to a 30-day supply of your prescription when you use the Walgreens Express™ delivery program, use courier delivery with Rite Aid (call the store directly to enroll), or opt into home delivery with CVS Pharmacy. This agreement is not a change to your current Prescription Drug Program benefit, but rather a service offering provided by Express Scripts solely due to the COVID-19 pandemic. The home delivery exception will be in place for 30 days, upon which time it will be revisited by Express Scripts to determine if it is still necessary.
The U.S. Food and Drug Administration (FDA) announced it is requesting manufacturers withdraw all prescription and over-the-counter (OTC) ranitidine drugs from the market immediately. This is the latest step in an ongoing investigation of a contaminant known as N-Nitrosodimethylamine (NDMA) in ranitidine medications (commonly known by the brand name Zantac). If you are currently taking prescription ranitidine, Express Scripts recommends that you contact your prescribing provider about other treatment options before stopping the medicine. In light of the COVID-19 pandemic, the FDA recommends that you do not take your withdrawn medication to a drug take-back location, but instead you can safely dispose of the unused medication in your household trash following its recommendations for how to do so.
At this time the Prescription Drug Program's early refill rules have not changed. Your current coverage already includes controls that limit filling of a refill to when approximately 25% of your current supply is remaining, as determined by Express Scripts. These controls are typically in place with most prescription drug plans as both a safety measure and to manage inventories and supply chains. There are specific exceptions to the early refill rule, including to obtain a vacation supply for travel, when your prescription has been lost, or if your doctor changes your therapy.
 
Express Scripts drug sourcing teams have a long-established real-time risk monitoring tool that maps the origins of drug products around the globe and allows them to monitor supplies and adjust inventory procurement to mitigate shortages. Express Scripts has been monitoring this situation, in coordination with governmental agencies, and has been actively adjusting as needed to ensure there are adequate inventories to meet demands.
 
You are encouraged to be prepared, including monitoring the supply of your prescription medications. The Plan’s standard refill policies should help you stay on track with your medication during this time. You can call Express Scripts at 1-800-987-8368 if you have questions.  
While currently available medication is being used in an off-label manner to manage COVID-19, there are currently no new drugs available to treat the virus. If a new drug becomes available, the Express Scripts pharmacy and therapeutics committee will evaluate the drug and develop implementation and utilization management criteria as per usual policy and procedures. If changes occur, participants will be notified.
 
A formulary is a list of drugs that are covered by your prescription drug plan. It includes commonly prescribed medications that have been selected based on their clinical effectiveness, safety and opportunities for savings. You can review the current Prescription Drug Program formulary below, or talk to Express Scripts at 1-800-987-8368 is you have questions. 
If you take a maintenance medication and have not already registered for Express Script’s home delivery pharmacy program, now is a good time to consider getting started. Please note that because of the time required for home delivery shipments, this part of the Prescription Drug Program isn’t suitable for one-time prescriptions, for emergencies or for temporary conditions. At this time, it’s only available for maintenance medications. Call Express Scripts at 1-800-987-8368 to talk through how home delivery works and what you need to do to get started.
If you currently receive infusion therapy at a facility or your physician has recommended home infusion therapy for you or your covered dependent, contact Express Scripts at 1-800-987-8368 for further information. As a reminder, you must also notify Anthem within two business days of receiving services to avoid a reduction in the percentage of benefits paid. 

flexible spending account changes

Recent plan updates for the flexible spending account, Health Care Spending Account (HCSA):
The COVID-19 pandemic continues to affect our daily lives and routines, and it’s likely your dependent day care routine has also changed. While there are no changes to the DCSA plan specific to the COVID-19 pandemic, existing DCSA plan features and rules may be of help to you during this time. We've put together this guidance for how to change your DCSA contributions during the COVID-19 pandemic.

personal emergency preparedness

Whether you’re facing the prospect of a hurricane, earthquake or a pandemic, there are standard emergency preparations that should always be a part of your preparation. If you haven't done so recently, we have a suggested list of things you can verify and - if needed - update. Note: intranet access may be needed for some functions. Call 1-888-825-5247 (1-832-854-5800 outside the U.S.) for a menu of options to assist you.

Verify and, if needed, update your Emergency Contacts in My HR:
  • Access the My HR portal and choose Workday.
  • Choose Personal Information
  • From the Change column, click on Update Emergency Contacts
If you have not already done so, you're strongly encouraged to opt-in to electronic delivery for your benefit communications to ensure you get important updates you may need as soon as they are released. You're also able to register a personal email for this delivery, which is especially useful if you don't have access to your Chevron email during this time.
  • Go to BenefitConnect and log in.
  • Choose the I need to ... tab in the top navigation. 
  • Choose Communication preference from the Personal Information column to get started. 
  • Make sure your personal information is updated in the Chevron Identity Management System (CIMS) (intranet access).
  • If you need to update or change your home address, access My HR. Choose Workday, then Personal Information. From the Change column, choose Contact Information. Click the Edit button to change your Home Contact Information, including your permanent home address. 
  • Verify and update your personal data in the Before an Event section of the CEEL application (intranet access). Please note you do not need to report your COVID-19 status in the CEEL application at this time.
You may already have beneficiaries on file, but have you reviewed them recently to be sure they’re still accurate? It’s a good idea to review beneficiaries for your Chevron benefits at least once a year. Learn how here.
Estate planning resources are available to help you plan or make updates to an existing plan.
  • If you participate in the Supplemental Life Insurance Plan, you have access to free Will Preparation Service.
  • You can review your life insurance coverage - and make adjustments if necessary - on the BenefitConnect website. After you log in, choose the View my current coverage tile on the home page to review your current benefits. Choose Change my protection coverage from the I need to tab, Health and Welfare column to make changes.
  • Explore other resources and benefits here.

save this number

1-888-825-5247 or 1-832-854-5800 outside the U.S. remains available to connect you with a variety of HR and benefit resources. Talk to the HR Service Center to report a life event or get help managing your health, wealth and life benefits. Report an illness or injury under the Disability Management Program. Connect to HR Shared Services if you need help with other employee HR services and don't have access to My HR.