dental PPO planfor U.S.-payroll employees

the basics

  • Delta Dental (Delta) is the claims administrator for the Chevron Dental PPO Plan.
  • The Dental PPO Plan is a preferred provider organization (PPO) health plan, this means you can see any dentist you choose, network or out-of-network, but using a network provider saves you money. See the How To At-a-Glance information below for additional important details about the Dental PPO network.
  • The Dental PPO Plan helps you pay for diagnostic, preventive, basic, restorative and major dental care up to the plan’s benefit maximums. See the Benefit Summary in the Plan Documents section below for more information about this plan's coverage.
  • The Dental PPO Plan includes 100 percent coverage with no copayment, coinsurance or deductible for certain preventive care services, as specified by the Affordable Care Act, when you see a network provider. Routine preventive care service includes cleanings and x-rays (bitewings) for you and your dependents each year. Learn more about preventive care.
  • In general, if you are currently enrolled in the Dental PPO Plan, you must receive at least one preventive dental cleaning between January 1 and December 31 of the current year to avoid the dental surcharge next year. See the Dental Surcharge section below on this page for further details and instructions.
  • You can enroll in the Dental PPO Plan if you're a U.S.-payroll employee and you're eligible for Chevron's health benefits. You can also enroll your eligible dependents, just as you can with Chevron's other health plans. You are also required to verify the eligibility of any new dependents you enroll by completing the dependent verification process. See the How To At-a-Glance and Who's Eligible to Participate sections below for more information about the dependent verification process and eligibility rules.
  • U.S.-payroll employees on an expatriate assignment can be covered under this plan while on expatriate assignment. Expatriates on an assignment in the U.S. are eligible for the Chevron Dental PPO Plan (Expatriates in the U.S.).
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your dental premium
  • 2022 Dental premiums (intranet only)
  • As a reminder, your action may be required to avoid the dental surcharge in 2023. See the Dental Surcharge section below on this page for further details and instructions.

plan documents

The summary plan descriptions (SPD) provides specific details about your benefits, such as eligibility, covered services and participation rules. If there recent updates to the SPD since the last publication date, look for the summary of material modification (SMM) included in the very front of the book.

The documents listed below are called a summary of material modification (SMM). An SMM explains recent updates to your plan that are not yet captured or updated in your summary plan description (SPD) since the last publication date. Be sure to review the SMM for an understanding of important plan updates.

Other General Plan Changes

Review the schedule of benefits to understand basic information about your dental plan, such as benefits, copayments, deductibles, coinsurance and plan contact information.

Chevron is legally required to provide certain notices to plan participants. These notices are posted on this website for your reference.

how to at-a-glance

If you're eligible to participate, enroll:

See the Enrollment & Participation, and Who's Eligible to Participate sections below for additional details about when you can enroll and who is eligible to participate.

Tip: When you enroll in health benefits on the BenefitConnect website or through the HR Service Center, know that your election is not immediate with each of the claims administrators. You must wait until your coverage is activated with the claims administrators before ID cards can be generated and for your coverage to display in the plan administrator's system.

  • If you enroll during open enrollment, your ID cards will be generated in December, and your coverage fully activated on January 1 of the new year.
  • If you enroll mid-year as a new hire or due to a qualifying life event, please allow at least 7 business days for BenefitConnect/HR Service Center to process your enrollment election with the claims administrators. Know that this could take slightly less or slightly more days, depending on when you enrolled. If you have questions about your election, contact the HR Service Center. (Choose the option for Benefits, then Health coverage.)

You are required to verify the eligibility of any new dependents you enroll in your Chevron health plans. You have up to 60 days to obtain and submit requested documentation that verifies your dependent(s) are eligible to participate in Chevron’s health benefits. If you don’t provide acceptable documentation by the deadline, your dependent(s) will be disenrolled from coverage. Learn more about this process.

If you’re enrolled in the Dental PPO Plan, you’ll be covered until the last day of the month in which your employment ends. 

  • You can elect COBRA coverage for you and your covered dependents for this plan. If  you timely elect COBRA coverage, your dental coverage will be retroactive to the date your active employee coverage ended. If you wish to continue dental coverage, you must make an election to continue it.
  • Dental coverage is available to eligible retirees. If you're eligible for retiree health benefits, there are different decisions and actions required of you. 
    • See if you're eligible for retiree health benefits on BenefitConnect. Go to I need to… on the top navigation, then choose Retiree medical eligibility.
    • Learn about health benefits available to eligible pre-65 retirees here.
    • Learn about health benefits available to eligible post-65 retirees here.
Your social security number can be used to identify you with Delta Dental, but we all want to avoid sharing that number whenever possible. Your Delta Dental Enrollee ID is a safer choice. It was included in your welcome kit when you initially enrolled, but it's also available from the Delta Dental website (under Eligibility Information), on your digital ID card, or by calling Delta Dental.

You don’t need an ID card for this plan, so one will not be mailed to you. Just tell your dental office that you’re covered by Delta Dental of California and provide your Name, Date of birth, Employer Name, and Enrollee ID number (or social security number). If you have enrolled dependents, tell them to provide your details, not their own.

You have two ways to access your ID card online and, if desired, make another print out for your use.
Option 1: Print one from your computer.

  • Go to the Delta Dental website and register as a new user.
  • Login to Online Services.
  • Click on My ID card and print.

Option 2: Pull it up on your smartphone.

  • First, if you have not already, go to the Delta Dental website and register as a new user.
  • Next download and register for the mobile app.
  • You can access your digital ID card any time and anywhere from the mobile app.

A network is a group of independent dental care providers that have agreed with your dental plan claims administrator to charge contracted fees for services provided to plan members. With the Dental PPO, you can see any dentist you choose, but using a network provider saves you money directly by reducing your out-of-pocket costs. 

Delta Dental offers two different types of networks in the U.S. Both options are considered network providers, so the plan will reimburse 100 percent of covered charges when you use a provider that is in either of the networks listed below. Both networks cover the same services, have the same annual maximums, the same coinsurance or copayment levels. You do not need to submit a claim when you see a network dentist. The difference between the two comes down to the reduced fees the dentists have agreed to provide Dental PPO plan participants.

  • Delta Dental PPO Network You should try to find a dentist in the Delta Dental PPO℠ network to get the greatest savings on your covered dental services. That’s because these dentists have agreed to the greatest reduced fees. Why does this matter? Simple math; your coinsurance will apply to a smaller fee so you pay less.
  • Delta Dental Premier Network If you can’t find a Delta Dental PPO℠ network dentist, a Delta Dental Premier® dentist offers the next best opportunity to save. Like the Delta Dental PPO℠ network dentists, Delta Dental Premier® dentists also have agreed to reduced fees, but the savings on these fees aren’t as much as with the Delta Dental PPO℠ network dentists. So your coinsurance amount will be applied to a higher fee, but you’re still saving more money than if you visited an out-of-network provider.

What happens when I use an out-of-network provider?
If you visit an out-of-network dentist, you may be responsible for paying your dentist the full amount and submitting a claim to Delta Dental after the visit. Your services will be subject to the annual deductible and your coinsurance amounts will be higher, so your out-of-pocket costs will be higher. In addition, out-of-network dentists may balance bill you for the difference between the plan allowance and their usual fee for services.

What if I receive services outside the U.S.?
Keep in mind that Delta Dental does not have a network of providers outside the U.S. Try to schedule your appointments to receive care while you’re in the U.S. But, if you need to receive covered services outside the U.S., the out-of-network level of benefits will apply. In this situation, you’ll likely need to pay for services at the time received and file a claim directly with Delta Dental for reimbursement of covered dental services. Note that if you receive treatment outside the U.S., non-English documents may need to be accompanied by a translation when you submit a claim.

If you visit a network dentist, Delta Dental dentists agree to handle all claims and paperwork for you. But, if you visit an out-of-network dentist, you may be responsible for paying your dentist the full amount and submitting a claim to Delta Dental after the visit. 

  • Dental PPO (Delta) claim form
  • Note that if you receive treatment outside the U.S., non-English documents may need to be accompanied by a translation. Contact Delta for further information about this.
  • To ensure timely payment, you should file your claim as soon as you can. Typically, June 30 of the following year is the normal deadline to submit claims for eligible expenses incurred from January 1 through December 31 of the plan year. 
If your dental care is extensive and you want to plan ahead for the cost, you can ask your dentist to submit a pre-treatment estimate. This estimate includes an overview of services covered by your dental plan and how coinsurance, deductibles and dollar maximum limits might affect your share of the cost. While it's not a guarantee of payment, a pre-treatment estimate can help you predict your out-of-pocket costs.

If you’re a new Dental PPO Plan enrollee, dental treatment in progress when your coverage begins — such as root canals, crowns or bridgework — is your or your prior carrier’s responsibility. The Dental PPO Plan covers treatment started and completed after your new plan’s effective date of coverage.

For active orthodontic treatment, you should speak to Delta Dental directly regarding your situation. In general, if you began active orthodontic treatment prior to the effective date of your Chevron Dental PPO Plan, ask your orthodontist to submit an orthodontic treatment claim to Delta Dental. You should have your orthodontist do this whether or not they are a Delta Dental network provider. Delta Dental will then work with your provider regarding the care.  

The claim should include:

  • Any standard dental claim form or the Dental PPO (Delta) claim form
  • All charges and fees (including the down payment or installments paid by your previous dental plan)
  • Banding date and length of active treatment
  • Brief description of the dentition, appliance (including type) and treatment
  • If you are covered by more than one plan, information about the other carrier.

Keep in mind that Delta Dental does not have a network of providers outside the U.S. Try to schedule your appointments to receive care while you’re in the U.S. But, if you need to receive covered services outside the U.S., the out-of-network level of benefits will apply. In this situation, you’ll likely need to pay for services at the time received and file a claim directly with Delta Dental for reimbursement of covered dental services.

  • Dental PPO (Delta) claim form
  • Note that if you receive treatment outside the U.S., non-English documents may need to be accompanied by a translation. Contact Delta for further information about this.

dental surcharge

If you are enrolled in the Chevron Dental PPO or Dental HMO Plan in 2022*, you're encouraged to take steps to protect your health and receive at least one preventive dental cleaning** between January 1 and December 31, 2022. If you do not participate in this preventive care measure in 2022, you will pay $120 more for your annual Dental PPO or Dental HMO Plan premium in 2023.

  • Only you, the employee, are required to receive this cleaning for purposes of the dental surcharge.
  • The Dental Surcharge does not apply to the Dental PPO Plan (Expatriates in the U.S.)
  • The procedure codes of D4346, D1110, D4910 and D4355 are considered eligible preventive dental care; these procedures will satisfy the cleaning requirement to avoid the dental surcharge in 2023. 
  • Procedure codes D4341 and D4342, often referred to as deep cleaning, are treatments for periodontal disease; these procedures do not satisfy the cleaning requirement to avoid the dental surcharge in 2023.
  • Dental HMO participants should ask their provider be sure to submit Delta's Patient Encounter Form to DeltaCare USA to ensure your cleaning can be properly verified in early 2023; Dental PPO participants do not need to do anything to report completion of your cleaning.

Verification Process
Delta Dental and the HR Service Center will conduct a separate verification process in early 2023 to determine if the dental surcharge applies to you. 

  • If it is determined that the dental surcharge does in fact apply to you in 2023, the BenefitConnect website will be updated and you will be mailed a revised confirmation statement by the end of the first quarter of 2023. 
  • If applicable, the $120 dental surcharge will be applied to your Chevron Dental PPO or Dental HMO Plan coverage over 20 pay periods generally beginning in March 2023. 
  • The dental surcharge will appear as a separate payroll deduction line item on your pay statements.

Preventive Care Coverage
We know dental exams — like many other preventive care exams — are not exactly fun. But there’s a reason they are covered by your plan; they are important to good health. 

  • Chevron’s dental plans already cover at least two preventive dental cleanings per year; that will continue in 2022. 
  • Covered preventive dental services are generally 100 percent paid by your plan, with no annual maximum, deductible or copayment when you use a network provider (a copayment may apply for some dental HMOs).
  • Learn more about preventive care.

* If you were hired on or after October 1, 2022 the dental surcharge does not apply to your Chevron dental coverage in 2023.

** For participants with dentures, receive at least one oral exam in lieu of a cleaning.

If you are enrolled in the Chevron Dental PPO or Dental HMO Plan in 2021*, you're encouraged to take steps to protect your health and receive at least one preventive dental cleaning** between January 1 and December 31, 2021. If you do not participate in this preventive care measure in 2021, you will pay $120 more for your annual Dental PPO or Dental HMO Plan premium in 2022

  • Only you, the employee, are required to receive this cleaning for purposes of the dental surcharge.
  • The Dental Surcharge does not apply to the Dental PPO Plan (Expatriates in the U.S.)
  • The procedure codes of D4346, D1110, D4910 and D4355 are considered eligible preventive dental care; these procedures will satisfy the cleaning requirement to avoid the dental surcharge in 2022. 
  • Procedure codes D4341 and D4342, often referred to as deep cleaning, are treatments for periodontal disease; these procedures do not satisfy the cleaning requirement to avoid the dental surcharge in 2022.
  • Dental HMO participants should ask their provider be sure to submit Delta's Patient Encounter Form to DeltaCare USA to ensure your cleaning can be properly verified in early 2022; Dental PPO participants do not need to do anything to report completion of your cleaning.

Verification Process
Delta Dental and the HR Service Center will conduct a separate verification process in early 2022 to determine if the dental surcharge applies to you. 

  • If it is determined that the dental surcharge does in fact apply to you in 2022, the BenefitConnect website will be updated and you will be mailed a revised confirmation statement by the end of the first quarter of 2022. 
  • If applicable, the $120 dental surcharge will be applied to your Chevron Dental PPO or Dental HMO Plan coverage over 20 pay periods generally beginning in March 2022. 
  • The dental surcharge will appear as a separate payroll deduction line item on your pay statements.

Preventive Care Coverage
We know dental exams — like many other preventive care exams — are not exactly fun. But there’s a reason they are covered by your plan; they are important to good health. 

  • Chevron’s dental plans already cover at least two preventive dental cleanings per year; that will continue in 2021. 
  • Covered preventive dental services are generally 100 percent paid by your plan, with no annual maximum, deductible or copayment when you use a network provider (a copayment may apply for some dental HMOs).
  • Learn more about preventive care.

* If you were hired on or after October 1, 2021 the dental surcharge does not apply to your Chevron dental coverage in 2022. Also, legacy Noble employees, the dental surcharge will not be applied to your 2021 and 2022 Chevron dental premiums. You are not required to get a cleaning in 2021; however, you will be expected to receive a cleaning between January 1 and December 31, 2022, to avoid the surcharge to your Chevron dental premiums in 2023. 

** For participants with dentures, receive at least one oral exam in lieu of a cleaning.

If you are a Dental HMO participant, remind your provider to submit Delta's Patient Encounter Form to DeltaCare USA to ensure you get credit for your preventive cleaning to avoid the dental surcharge.

If you believe the dental surcharge was assessed to you in error, dispute the surcharge assignment as follows:

  1. Contact your dentist for documentation related to the preventive treatment. To be considered, the documentation must include:
    • Dental provider’s name.
    • Date of service.
    • Your name (the employee) as the patient.
    • An eligible procedure code.
  2. Once you have the appropriate documentation, you must submit the documentation to Delta Dental at askdelta@delta.org. The deadline to submit a dispute is June 1 of each year.
  3. You’ll receive an email verifying receipt of your dispute request. Your dispute will be reviewed in approximately 2-3 weeks, and you’ll be informed of the results of the review as follows:
    • If it is determined you have met the preventive care requirement and the dental surcharge does not apply to you, your enrollment record will be automatically updated with the HR Service Center. The HR Service Center will mail a corrected confirmation statement to you and your corrected dental surcharge status will be automatically updated on the BenefitConnect website. Any dental surcharge amounts you may have already paid this year will be processed and refunded to you on a subsequent regularly scheduled paycheck.
    • If it is determined you have not met the preventive care requirement and the dental surcharge applies to you, you will receive a written follow-up directly from Chevron. 
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earn points toward health rewards

Did you know you can earn points toward health rewards when you get a preventive exam? To learn more about what you need to do, find this activity under the Physical Health section on the qualifying activities page.

contacts

The HR Service Center manages your enrollment in and eligibility for this benefit plan. For all other questions regarding your coverage, contact the claims administrator. A claims administrator manages the administration of your plan — for example, claims, account balances, ID cards, what's covered and what's not, provider networks, phone numbers, the administrator's website or mobile app, and more. 

dental PPO plan

  • Plan Type  Dental plan
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Enroll on BenefitConnect or call the HR Service Center
  • Claims Administrator  Delta Dental of California
  • Group Number  18368
  • Networks  Delta Dental PPO (greatest savings) and Delta Dental Premier (still save, but not as much as PPO)
  • Phone (Inside U.S.) 1-800-228-0513 
  • Phone (Outside U.S.) 415-972-8300
  • Website  www.deltadentalins.com/chevron
  • Mobile App  Delta Dental App on Google Play or Apple App Store
  • Claim Form  Forms library

This web page provides only certain highlights about changes of benefit provisions. It is not intended to be a complete explanation. If there are any discrepancies between this communication and the legal plan documents, the legal plan documents will prevail to the extent permitted by law. Oral statements about plan benefits are not binding on Chevron or the applicable plan. There are no vested rights with respect to Chevron health care plans or any company contributions towards the cost of such health care plans. Rather, Chevron Corporation reserves all rights, for any reason and at any time, to amend, change or terminate these plans or to change or eliminate the company contribution toward the cost of such plans. Such amendments, changes, terminations or eliminations may be applicable without regard to whether someone previously terminated employment with Chevron or previously was subject to a grandfathering provision. Some benefit plans and policies described in this document may be subject to collective bargaining and, therefore, may not apply to union-represented employees.