virtual health visits (telehealth)

health care from home

With a virtual health visit service, you can see a doctor for minor issues, or talk with a behavioral health provider, right from home. 

anthem symptom checker

Assess your symptoms and potential risk for COVID-19 with the free Anthem Sydney Care mobile app. It's fast, easy, and you don't have to leave home to do it. If needed, the app will connect you to a doctor through a Virtual Care text session or an Anthem LiveHealth Online video chat session to assess symptoms, help you understand if you need to visit a local health care provider for COVID-19 testing.

With virtual health visit services, you can see a health provider, right from home. All you need is a mobile device - like a smartphone or tablet - or a computer with a webcam.

  • Visit board-certified health and behavioral health providers. They can assess your condition, provide treatment options and typically send a prescription to the pharmacy of your choice, if needed. Some services may even be available 24/7.
  • Get quick care when you need it. Doctors can treat you for minor issues like fever, sore throat, cough and colds, flu, urinary tract infections, sinusitis, allergies, eczema, rashes, skin lesions and heartburn.
  • The cost of service varies. If your health plan provides this service, your cost sharing - if any - will vary, depending on your plan's coverage rules. You'll typically see the cost for the service up front, before you initiate a visit.
  • Payment is easy. You'll usually pay up front before your visit is initiated with a credit or debit card. You can also pay with a special purpose debit card for a health savings account (HSA) or flexible spending account. Please keep in mind that charges for prescriptions aren’t included in the cost of your virtual health visit. 

As always, remember, call 911 or go to the ER if you think you need care right away.

COVID-19 response

Public health and medical professionals are encouraging the use of virtual health (or telehealth) services for non-emergencies, where available. For this reason, virtual health services are experiencing a much higher demand than usual. This means that you may need to wait to see a provider. We've included some tips below for each service - when available - about how to make your wait time a little easier to manage during these periods of high volume.

anthem medical plans

If you are enrolled in the Chevron Medical PPO Plan, the High Deductible Health Plan (HDHP), or the High Deductible Health Plan Basic (HDHP Basic), Anthem provides participants access to online visits through the LiveHealth Online service as part of your benefit coverage. 

You can register at any time so you’re ready for a visit when you need one by visiting livehealthonline.com or by downloading the free LiveHealth Online app to your mobile device. You'll need your Anthem ID card when you register. Get more instructions and start a visit here.
With current physical distancing measures due to COVID-19, virtual health services, like LiveHealth Online, are experiencing a much higher demand than usual. This means that you may need to wait to see a doctor. Anthem is monitoring the service and working to keep wait times to a minimum. We know you're busy with increased demands at home, so we've included some tips for how to make your wait time a little easier to manage during these periods of high volume. Get more instructions and start a visit here.
Ordinarily, online visits are not covered outside of the LiveHealth Online provider group. However, in recognition of current physical distancing requirements during the COVID-19 pandemic, effective March 18, 2020, coverage for online visits have been temporarily extended to include non-LiveHealth Online providers - such as your personal physician. Read the plan changes below:
Member cost sharing for LiveHealth Online visits were temporarily waived for plan participants from March 19 through June 17, 2020. Review Anthem LiveHealth Online temporary plan changes below:

medical HMO plans

Most Chevron Medical HMO Plans, also offer virtual health services. We've provided some basic information below to help you learn more about the service available to you under your plan. 

Virtual Visits or Bilingual 24/7 Nurseline
1-800-581-0368
 
Contact HMO Blue Texas at 1-877-299-2377
Plan group number: 56249
Virtual Visits or Coronavirus Assessment Tool (Chat)
 
Contact Humana at 1-800-448-6262
Plan group Number: 13001
Kaiser Permanente Get Care (video, phone, chat)
 
Contact Kaiser at 1-800-464-4000
Plan group number: 310
Kaiser Permanente Get Care (video, phone, chat)
 
Contact Kaiser at 1-800-464-4000
Plan group number: 100785
Kaiser Permanente Get Care (video, phone, chat)
 
Contact Kaiser at 1-800-632-9700
Plan group number: 265
Kaiser Permanente Get Care (video, phone, chat)
 
Contact Kaiser at 1-800-966-5955
Plan group number: 190
Kaiser Permanente Get Care (video, phone, chat)
 
Contact Kaiser at 1-800-813-2000
Plan group number: 1878

global choice plans

The Chevron Global Choice Plan, for U.S.-payroll expatriates and expatriates in the U.S. offers virtual health services called Global Telehealth. To use this service:

  • Step One: Download the Cigna Wellbeing app, if you haven't already. It's available from the Apple App Store and Google Play.
  • Step Two: Request an appointment. Use your Cigna Wellbeing app to make an appointment with a doctor anytime, anywhere, 24/7.
  • Step Three: Speak with a doctor. Your initial global telehealth consultation will be with a general practitioner (GP) – by phone or video. If the GP feels that you should speak with a specialist, the GP will schedule another telehealth appointment with a Teladoc network specialist.
  • Step Four: Feel better. When necessary, a prescription will be sent to you to take to your local pharmacy.

mental health and substance use disorder plan

Telebehavioral health services through MDLIVE are available under the Mental Health and Substance Use Disorder (MHSUD) Plan to employees, retirees and covered dependents eligible to participate in the plan.

Ordinarily, to be covered under the MHSUD Plan, telebehavioral health services must be accessed through Beacon’s Telehealth service with an MDLIVE provider via telephone and/or secure video. Telebehavioral health service is not covered outside of the MDLIVE provider group.
 
In recognition of current physical distancing requirements and the heightened need for behavioral health care during the COVID-19 pandemic, effective March 18, 2020 the following temporary rules apply under the Mental Health and Substance Use Disorder (MHSUD) Plan:
  • The MHSUD Plan coverage rules for telebehavioral health services will be extended to include telebehavioral health services provided by a non-MDLIVE provider via telephone and/or secure video.
  • This temporary extension for telebehavioral health services provided by a non-MDLIVE provider will be in effect beginning on March 18, 2020 until the end of the COVID-19 emergency period. As of this writing, the emergency period ends June 16, 2020, but is subject to change. 
To be covered under the MHSUD Plan, telebehavioral health services:
  • Must be accessed through Beacon’s Telehealth service with an MDLIVE provider via telephone and/or secure video. Telebehavioral health services do not include consultations outside of the MDLIVE service. MDLIVE is a provider group that is formally contracted as a group provider with Beacon Health Options.
  • Telebehavioral health services do not include email, text or fax consultations.
  • Must be for a covered condition under the MHSUD Plan and be deemed medically appropriate by Beacon Health Options.
  • Must be for a mental health and substance use disorder condition that Beacon has deemed appropriate for treatment through telebehavorial health services. Not all services, including the management of certain controlled medications, are appropriate for this type of remote treatment option.
  • Must be allowed under state law.
Keep in mind that the MHSUD Plan’s pre-certification and/or notification rules – if any – continue to apply depending on the type of service you receive. In addition, telehealth/telemedicine visits that occur within behavioral health facilities will not be covered. 
The MHSUD Plan’s standard deductible, coinsurance or copayment, and out-of-pocket maximum plan rules and requirements are applied to your covered telebehavioral health services, as applicable.
  • Telebehavioral health services are considered an outpatient treatment, so the MHSUD Plan’s standard Outpatient Office Visit schedule of benefits will apply.
  • No claim forms or other filing with Beacon is needed when you use MDLIVE; the payment requested (if any) is your actual out-of-pocket cost for that service.
  • The MHSUD Plan doesn’t cover prescription drugs for outpatient treatment – whether you’re visiting a provider in the office or through Beacon’s telebehavioral health service. If you are prescribed a drug as part of your telebehavioral health service, you should check with your prescription drug plan administrator to find out if it can help pay for the drugs you need; otherwise, you’ll be responsible for paying the full cost of prescribed outpatient medication.
When you call or access the MDLIVE secure website or app, you’ll answer questions about yourself and the service you require, and you’ll get to choose from a list of available providers. MDLIVE will use these answers and apply your MHSUD Plan rules to determine your personal out-of pocket cost for that telebehavioral health visit. You’ll see the cost for the visit, and you’ll need to provide a valid form of payment prior to proceeding with your telebehavioral health visit.
To use telebehavioral health services:
  • Step One: Register for an MDLIVE account.
  • Step Two: Schedule a telehealth appointment from your MDLIVE account.
  • Step Three: Access your MDLIVE account at your scheduled appointment time. Appointments can be done from your computer connected to the internet from the secure MDLIVE website, from your mobile device through the app, or by phone if necessary.