virtual health visits (telehealth)
health care from home
anthem symptom checker
- Visit board-certified health and behavioral health providers. They can assess your condition, provide treatment options and typically send a prescription to the pharmacy of your choice, if needed. Some services may even be available 24/7.
- Get quick care when you need it. Doctors can treat you for minor issues like fever, sore throat, cough and colds, flu, urinary tract infections, sinusitis, allergies, eczema, rashes, skin lesions and heartburn.
- The cost of service varies. If your health plan provides this service, your cost sharing - if any - will vary, depending on your plan's coverage rules. You'll typically see the cost for the service up front, before you initiate a visit.
- Payment is easy. You'll usually pay up front before your visit is initiated with a credit or debit card. You can also pay with a special purpose debit card for a health savings account (HSA) or flexible spending account. Please keep in mind that charges for prescriptions aren’t included in the cost of your virtual health visit.
As always, remember, call 911 or go to the ER if you think you need care right away.
Public health and medical professionals are encouraging the use of virtual health (or telehealth) services for non-emergencies, where available. For this reason, virtual health services are experiencing a much higher demand than usual. This means that you may need to wait to see a provider. We've included some tips below for each service - when available - about how to make your wait time a little easier to manage during these periods of high volume.
anthem medical plans
- Medical PPO Plan (Update to the March 19 document/March 27, 2020)
- High Deductible Health Plan (Update to the March 19 document/March 27, 2020)
- High Deductible Health Plan Basic (Update to the March 19 document/March 27, 2020)
medical HMO plans
global choice plans
- Step One: Download the Cigna Wellbeing app, if you haven't already. It's available from the Apple App Store and Google Play.
- Step Two: Request an appointment. Use your Cigna Wellbeing app to make an appointment with a doctor anytime, anywhere, 24/7.
- Step Three: Speak with a doctor. Your initial global telehealth consultation will be with a general practitioner (GP) – by phone or video. If the GP feels that you should speak with a specialist, the GP will schedule another telehealth appointment with a Teladoc network specialist.
- Step Four: Feel better. When necessary, a prescription will be sent to you to take to your local pharmacy.
mental health and substance use disorder plan
- The MHSUD Plan coverage rules for telebehavioral health services will be extended to include telebehavioral health services provided by a non-MDLIVE provider via telephone and/or secure video.
- This temporary extension for telebehavioral health services provided by a non-MDLIVE provider will be in effect beginning on March 18, 2020 until the end of the COVID-19 emergency period. As of this writing, the emergency period ends June 16, 2020, but is subject to change.
- Must be accessed through Beacon’s Telehealth service with an MDLIVE provider via telephone and/or secure video. Telebehavioral health services do not include consultations outside of the MDLIVE service. MDLIVE is a provider group that is formally contracted as a group provider with Beacon Health Options.
- Telebehavioral health services do not include email, text or fax consultations.
- Must be for a covered condition under the MHSUD Plan and be deemed medically appropriate by Beacon Health Options.
- Must be for a mental health and substance use disorder condition that Beacon has deemed appropriate for treatment through telebehavorial health services. Not all services, including the management of certain controlled medications, are appropriate for this type of remote treatment option.
- Must be allowed under state law.
- Telebehavioral health services are considered an outpatient treatment, so the MHSUD Plan’s standard Outpatient Office Visit schedule of benefits will apply.
- No claim forms or other filing with Beacon is needed when you use MDLIVE; the payment requested (if any) is your actual out-of-pocket cost for that service.
- The MHSUD Plan doesn’t cover prescription drugs for outpatient treatment – whether you’re visiting a provider in the office or through Beacon’s telebehavioral health service. If you are prescribed a drug as part of your telebehavioral health service, you should check with your prescription drug plan administrator to find out if it can help pay for the drugs you need; otherwise, you’ll be responsible for paying the full cost of prescribed outpatient medication.
- Step One: Register for an MDLIVE account.
- Step Two: Schedule a telehealth appointment from your MDLIVE account.
- Step Three: Access your MDLIVE account at your scheduled appointment time. Appointments can be done from your computer connected to the internet from the secure MDLIVE website, from your mobile device through the app, or by phone if necessary.