behavioral health benefit contacts

mental and emotional wellbeing

These benefit plans and programs help you keep your mental and emotional health top of mind.

eligibility & enrollment

The HR Service Center manages your enrollment and eligibility. For all other questions regarding your coverage, contact the claims administrator/administrator. The claims administrator/administrator manage the administration of your plan — for example, claims, what's covered and what's not, certificates of insurance, and more. 

administrator contacts

mental health and substance use disorder plan  (U.S.-payroll employees)
  • Plan Type   Mental Health and Substance Use Disorder 
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
  • Claims Administrator  Beacon Health Options 
  • Phone - Beacon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
  • Website  www.achievesolutions.net/chevron
  • Virtual Visits / Telehealth  Learn more here
  • Claim Form  Forms Library
  • Address  Beacon Health Options ǀ P.O. Box 1290 ǀ Latham, NY 12110

mental health and substance use disorder plan  (expatriates in the U.S.)
  • Plan Type   Mental Health and Substance Use Disorder 
  • Eligibility  Expatriates on assignment in the U.S.
  • Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
  • Claims Administrator  Beacon Health Options 
  • Phone - Beacon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
  • Website  www.achievesolutions.net/chevron
  • Virtual Visits / Telehealth  Learn more here
  • Claim Form  Forms Library
  • Address  Beacon Health Options ǀ P.O. Box 1290 ǀ Latham, NY 12110

rethink (whil)

employee assistance and worklife services (EAP-WL)
  • Plan Type  WorkLife program
  • Eligibility  All Chevron employees
  • Enrollment  Coverage automatic, if eligible. To use services, reach out to EAP-WL directly.
  • Phone (Inside U.S.) 1-800-860-8205 
  • Phone (Outside U.S.) 925-842-3333 (CTN 842-3333) 
  • Website  hr.chevron.com/health-wellness/eap/default.aspx (intranet only)

COBRA continuation coverage
  • Plan Type  Continuation coverage for health plans
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Call BenefitConnect|COBRA or access their website
  • Claims Administrator  BenefitConnect|COBRA 
  • Phone (Inside U.S.) 1-877-292-6272 
  • Phone (Outside U.S.) 1-858-314-5108
  • Website  https://cobra.ehr.com
  • Claim Form  BenefitConnect|COBRA only manages eligibility, enrollment and monthly premium payments for COBRA coverage. If you need help with a claim for health services or questions about what the health plan covers or does not cover, contact your health plan claims administrator directly.
  • Address  BenefitConnect COBRA | Dept:COBRA | PO Box 981915 | El Paso, TX 79998