behavioral health benefit contacts

The HR Service Center manages your enrollment and eligibility. For all other questions regarding your coverage, contact the claims administrator/administrator. The claims administrator/administrator manage the administration of your plan — for example, claims, what's covered and what's not, certificates of insurance, and more. 

mental health and substance use disorder plan (U.S.-payroll employees)

• Plan Type  Mental Health and Substance Use Disorder
• Eligibility  U.S. Payroll Employees
• Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
• Claims Administrator  Carelon (Formerly Beacon Health Options)
• Phone - Carelon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - TalkSpace For telebehavioral health services 1-800-847-2438
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
• Website  www.achievesolutions.net/chevron
• Virtual Visits / Telehealth  Access MD Live ǀ Access TalkSpace ǀ Learn more here
• Claim form  Forms Library

mental health and substance use disorder plan (expatriates in the U.S.)

• Plan Type  Mental Health and Substance Use Disorder
• Eligibility  Expatriates on assignment in the U.S.
• Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
• Claims Administrator  Carelon (formerly Beacon Health Options)
• Phone - Carelon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - TalkSpace For telebehavioral health services 1-800-847-2438
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
• Website  www.achievesolutions.net/chevron
• Virtual Visits / Telehealth  Access MD Live ǀ Access TalkSpace ǀ Learn more here
• Claim form  Forms Library

rethinkcare

• Plan Type  WorkLife program
• Eligibility  U.S. Payroll Employees
• Enrollment  Coverage automatic, if eligible. To participate, create an account on the RethinkCare website or contact RethinkCare directly.
• Administrator  RethinkCare 
• Phone 1-800-714-9285 
• Website  connect.rethinkcare.com/sponsor/chevron
• Mobile App   RethinkCare App on Apple store or Google Play
• Email  support@rethinkcare.com

employee assistance and worklife services (EAP-WL)

• Plan Type  WorkLife program
• Eligibility  All Chevron employees
• Enrollment  Coverage automatic, if eligible. To use services, reach out to EAP-WL directly.
• Phone (Inside U.S.) 1-800-860-8205 
• Phone (Outside U.S.) 925-842-3333 (CTN 842-3333) 
• Website  hr.chevron.com/health-wellness/eap/default.aspx (intranet only)

COBRA continuation coverage

• Plan Type  Continuation coverage for health plans
• Eligibility  U.S. Payroll Employees
• Enrollment  Call BenefitConnect|COBRA or access their website
• Claims Administrator  BenefitConnect|COBRA 
• Phone (Inside U.S.) 1-877-292-6272 
• Phone (Outside U.S.) 1-858-314-5108
• Website  https://cobra.ehr.com
• Claim Form  BenefitConnect|COBRA only manages eligibility, enrollment and monthly premium payments for COBRA coverage. If you need help with a claim for health services or questions about what the health plan covers or does not cover, contact your health plan claims administrator directly.
• Address  BenefitConnect COBRA | Dept:COBRA | PO Box 981915 | El Paso, TX 79998