U.S. benefit contact information

health account contacts

for U.S.-payroll employees

eligibility & enrollment

The HR Service Center manages your enrollment in and eligibility for this benefit plan. For all other questions regarding your coverage, contact the claims administrator. A claims administrator manages the administration of your plan — for example, claims, account balances, ID cards, what's covered and what's not, provider networks, phone numbers, the administrator's website or mobile app, and more. 

administrator contacts

health savings account (HSA)

  • Type  Health Savings Account
  • Eligibility  U.S. Payroll Employees participating in the HDHP or HDHP Basic and who meet eligibility requirements in IRS Publication 969.
  • Enrollment  For payroll deductions, enroll on BenefitConnect or call the HR Service Center (Choose the Manage Benefits option, then Health Benefits)
  • Custodian Fidelity HSA
  • Phone Talk to the HR Service Center to stop, start or change your payroll contribution elections. (Choose the Manage Benefits option, then Health Benefits)
  • Phone Talk to Fidelity HSA directly for all other account needs, including rollovers, at 1-800-544-3716. 
  • Website  Go to the BenefitConnect website to stop, start or change your payroll contribution elections. 
  • Website  Go to the Fidelity NetBenefits website to for all other account management activities, including investing your contributions.
  • Mobile App   Fidelity Health App on the Apple App Store or from Google Play
  • Beneficiary Designations  Get started here
  • Forms Login to Fidelity NetBenefits

health care spending account (HCSA)

  • Plan Type  Flexible Spending Account Plan
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Enroll on BenefitConnect or call the HR Service Center
  • Claims Administrator  Anthem Blue Cross
  • Phone Talk to Anthem directly for account balance, claims and reimbursements at 1-844-627-1632
  • Phone To enroll or to change contribution election due to a life event, talk to the HR Service Center (Choose the Manage Benefits option, then Health benefits) 
  • Website  For account balance, claims and reimbursements, go to anthem.com/ca
  • Website  To enroll or to change contribution election due to a life event, go to the BenefitConnect website.
  • Mobile App   Sydney Health app from Apple App Store or Google Play
  • Claim Form  Forms Library
  • Address  Anthem Blue Cross FSA Claims  | PO Box 161606  | Altamonte Springs, FL 32716

COBRA continuation coverage

  • Plan Type  Continuation coverage for health plans
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Call BenefitConnect|COBRA or access their website
  • Claims Administrator  BenefitConnect|COBRA 
  • Phone (Inside U.S.) 1-877-292-6272 
  • Phone (Outside U.S.) 1-858-314-5108
  • Website  https://cobra.ehr.com
  • Claim Form  BenefitConnect|COBRA only manages eligibility, enrollment and monthly premium payments for COBRA coverage. If you need help with a claim for health services or questions about what the health plan covers or does not cover, contact your health plan claims administrator directly.
  • Address  BenefitConnect COBRA | Dept:COBRA | PO Box 981915 | El Paso, TX 79998