second opinion service

second opinion requirement

We request that you seek a second opinion through the Health Decision Support Program prior to receiving any of these four medical procedures (on a non-emergency basis): knee surgery, hip surgery, back surgery, spine surgery.

In business, some of our best work happens through the collaboration of opinions, experience and knowledge. Different opinions allow you to make informed decisions, explore alternatives and learn about new approaches which often lead to a better end result. Why not enlist the same collaboration when you’re faced with a medical decision?

get a second opinion. save $400.

In fact, we feel so strongly about the benefits of getting a second medical opinion that we request that you seek a second opinion through 2nd.MD — the new Health Decision Support Program administrator — prior to receiving any of the four medical procedures (on a non-emergency basis) listed below. If you decline to use the service for these four procedures, that’s your choice. But by doing so, you will be responsible for an additional $400 added to your total claim cost for the procedure, whether or not you’ve met the deductible.

  • Knee surgery
  • Hip surgery
  • Back surgery
  • Spine surgery

Of course, 2nd.MD is available for second medical opinions about more than just these four procedures.

read more

Who is eligible to participate? How does the service work? What’s considered an emergency procedure? 

Answers to these questions and others are available in this article.

why these procedures?

These procedures frequently have alternate treatment options before resorting to surgery. It’s also a field in which new technology and approaches are being developed regularly. These procedures also require an extended recovery period.

The second medical opinion service is free to eligible employees enrolled in a Chevron medical plan. It’s always your decision whether to follow the second opinion, or stay the course on your original treatment plan. We simply are asking that you seek a second opinion through the 2nd.MD service to help you make informed decisions about your care before your knee, hip, back or spine procedure. 

This requirement currently will only apply to eligible employees enrolled in the Chevron Medical PPO Plan, the Chevron HDHP and the Chevron HDHP Basic. Medical HMO Plan participants do not need to seek a second opinion through the Health Decision Support Program prior to receiving knee, hip, back or spine surgery at this time. And remember, the second opinion service is available to seek a second opinion on any diagnosis you may be facing, not just for knee, hip, back and spine surgeries.

getting a second opinion is easy

Our intention is to make getting this second opinion as easy as possible.

  • Contact a 2nd.MD Nurse to request a consultation through any of these methods: 
  • Answer questions and sign a consent form so 2nd.MD can collect the necessary records and work with experts in the field to review your case. 
  • Typically, within three business days, you’ll be given an appointment to speak with an expert physician. That’s right, you’ll actually get to speak to a physician and ask as many questions as you’d like about your procedure or diagnosis. 
  • You don’t have to travel or go to an office for this advice. All second opinion medical consultations are conducted by phone or through a video conference on your computer, at a time that’s convenient for you. 

Please note: This page applies to U.S.-payroll employees. This page provides only certain highlights of benefits or program provisions. It is not intended to be a complete explanation. If there are any discrepancies between this communication and legal plan documents, the legal documents will prevail to the extent permitted by law. This is not a plan text or a summary plan description. There are no vested rights with respect to Chevron health care plans or any company contributions toward the cost of such health care plans. Rather, Chevron Corporation reserves all rights, for any reason and at any time, to amend, change or terminate these plans or to change or eliminate the company contribution toward the cost of such plans. Such amendments, changes, terminations or eliminations may be applicable without regard to whether someone previously terminated employment with Chevron or previously was subject to a grandfathering provision. Some benefit plans and policies described in this document may be subject to collective bargaining and, therefore, may not apply to union represented employees.