second opinion service (2nd.MD)

you’re never alone with a diagnosis

Are you facing a new diagnosis or a possible surgery? Do you want confidence that you’re on the right treatment plan and medications?

When you’re faced with an important medical decision, contact 2nd.MD to speak directly with a leading medical specialist by video or phone about your case from the comfort of your home and at a mutually convenient time, including nights and weekends.

get a second opinon, save $400

Chevron requests that you seek a second opinion through 2nd.MD prior to receiving certain medical procedures on a non-emergency basis. If you decline to get a second opinion, you'll be responsible for an additional $400 added to your total claim cost for the procedure. Get the details below.

The Health Decision Support Program automatically provides access to 2nd.MD, an independent third-party second opinion service, for eligible employees and dependents enrolled in a Chevron-sponsored medical plan.

When you’re faced with an important medical decision, contact 2nd.MD to speak directly with a leading medical specialist by video or phone about your case. There's no travel involved; speak with a specialist from the comfort of your home at a mutually convenient time, including nights and weekends. 2nd.MD does all the work to gather paperwork and medical records. Your family, friends, or your treating physician can also participate in the consult, if desired. The 2nd.MD service could help you spot misdiagnoses, avoid unnecessary procedures, or improve an existing treatment plan. Contact 2nd.MD when you have questions about a current or new diagnosis, possible surgery, your current treatment plan, or a chronic condition.

get a second opinion, save $400

Chevron requests that you seek a second opinion through 2nd.MD prior to receiving knee, hip, back or spine surgery on a non-emergency basis. If you decline to use the second opinion service for these procedures, that's your choice; however, you'll be responsible for an additional $400 of out-of-pocket costs for the procedure, whether or not you’ve met your annual deductible. It’s always your decision to follow the second opinion, or stay the course on your original treatment plan. We simply are asking that you seek a second opinion through the 2nd.MD service to help you make informed decisions about your care.

This requirement currently only applies to eligible employees enrolled in the Chevron Medical PPO Plan, the Chevron High Deductible Health Plan (HDHP) and the Chevron High Deductible Health Plan Basic (HDHP Basic). It does not apply to dependents or COBRA participants enrolled in these plans, and it doesn't apply to Chevron Medical HMO Plan participants.

getting a second opinion is easy

request a consultation

Contact a 2nd.MD Nurse to request a consultation through any of these methods:

let 2nd.MD take care of the details

When you contact 2nd.MD, a nurse will speak with you to understand your condition. This nurse will be with you through all steps of the process and will do much of the work for you.

  • Your nurse will send an electronic release of information form (ROI form) through the 2nd.MD website; you can sign it electronically through the web. If necessary, the nurse can also issue and receive the ROI form via fax or next-day FedEx. (Note that next-day FedEx may slightly delay your second opinion response time).
  • Once you sign and return the ROI form, your nurse will coordinate with the 2nd.MD records team to retrieve all necessary medical records for the consult. 2nd.MD is a concierge service, so you will not need to collect any medical records on your own.
  • On average, the time between when 2nd.MD receives your completed ROI form and when you are speaking with a leading medical specialist regarding your second opinion is three business days.

talk to a leading medical specialist

After understanding your medical condition and determining what type of specialist is best for your case, your 2nd.MD nurse will work with you to select a specialist and schedule a mutually convenient time for both of you to have the consult — including nights and weekends. You’ll be able to speak directly with a specialist about your condition. Consultations are conducted by video or phone, and at a time that works for you. Your family, friends or your treating physician can also participate in the consult if you wish.

receive ongoing support

After speaking with the specialist, you will receive a written summary of the consultation. Then, based on the information you learned during your conversation with a leading specialist, discuss your treatment options with your family and your current doctor. The 2nd.MD nurse team will always be available to answer any questions after the consult and support you in finding local doctors.

more program details

Innovation Specialists LLC DBA 2nd.MD (2nd.MD) is the administrator for the Health Decision Support Program. 2nd.MD is an independent third-party vendor that offers an expert second medical opinion when you or an enrolled, eligible dependent is facing an important medical decision. With over 120 medical specialties represented, 2nd.MD can help you with almost any major medical challenge. 2nd.MD’s network of specialists are from top medical institutions like Mayo Clinic, Johns Hopkins and Harvard. They are experts and pioneers in their field with knowledge of the latest treatment options and advanced technologies.

Eligible Employees

Health Decision Support is automatically available to U.S.-payroll employees enrolled in the: 

  • Chevron Medical PPO Plan (Medical PPO)
  • A Chevron Medical HMO Plan (Medical HMO)
  • Chevron High Deductible Health Plan (HDHP)
  • Chevron High Deductible Health Plan Basic (HDHP Basic)
  • Global Choice Plan (U.S.-Payroll Expatriates)  

Participants of the Global Choice Plan (Expatriates in the U.S.) and U.S.-payroll employees not enrolled in one of the Chevron medical plans above are not eligible to participate in the Health Decision Support Program.

Eligible Dependents

Health Decision Support is automatically available to eligible dependents (spouse, domestic partner, children) enrolled in the:

  • Chevron Medical PPO Plan (Medical PPO)
  • A Chevron Medical HMO Plan (Medical HMO)
  • Chevron High Deductible Health Plan (HDHP)
  • Chevron High Deductible Health Plan Basic (HDHP Basic)
  • Global Choice Plan (U.S.-Payroll Expatriates)

Dependents enrolled in the Global Choice Plan (Expatriates in the U.S.), and dependents who are not enrolled in one of the Chevron medical plans above are not eligible to participate in the Health Decision Support Program.

Eligible Retirees

This plan is not available in retirement; however, you can choose to elect COBRA coverage to continue participation in the Health Decision Support Program for a period of time after you leave Chevron.

If you’re an eligible employee, Health Decision Support is provided at no additional cost to you and your enrolled, eligible dependents. However, please be aware that any additional tests or services you elect to undertake as a result of information contained in your 2nd.MD second opinion will be paid according to the provisions of your selected health plan. If you have a concern regarding the cost of any additional test or service, it is recommended that you check with your health plan before proceeding.

Contact 2nd.MD when you have questions about a current or new diagnosis, possible surgery, your current treatment plan, or a chronic condition. 2nd.MD has helped many people avoid unnecessary procedures, spot misdiagnoses and improve existing treatment plans. Sometimes the second opinion might confirm your current course of action; other times it might provide a different viewpoint. Health Decision Support with 2nd.MD is yet another resource for you to collect information about your diagnosis and treatment plan so you can make informed decisions about your care.

Health Decision Support is another resource for you to collect information about your diagnosis and treatment plan so you can make informed decisions about your care. You are under no obligation to follow the recommendations provided by 2nd.MD. In fact, you’re strongly encouraged to share the information with your doctor and discuss next steps or options together.

Your procedure is considered an emergency if your doctor recommends the surgery be scheduled in seven days or less. You are still encouraged to use the 2nd.MD service, but it will not affect the outcome of your out-of-pocket costs for knee, hip, back and spine surgery.

You and your eligible dependents are eligible to use Health Decision Support on the effective date of your coverage in the Chevron Medical PPO Plan, a Chevron Medical HMO Plan, the Chevron High Deductible Health Plan, the Chevron High Deductible Health Plan Basic or the Global Choice Plan (U.S.Payroll Expatriates).

Your eligibility to participate will end on the last day of the month in which your employment ends. This plan is not available in retirement; however, you can choose to elect COBRA coverage to continue participation in the Health Decision Support Program. If you timely elect COBRA coverage, your participation will continue on an after-tax basis, and your monthly cost will include a 2% administrative fee.

2nd.MD will not share your medical records or the outcome of your second medical opinion with anyone at your medical plan unless you specifically authorize such disclosure, with one exception. If you are enrolled in the Medical PPO Plan, the High Deductible Health Plan or the High Deductible Health Plan Basic, your authorization will not be required for 2nd.MD to share information with Anthem for payment purposes if you obtain a second opinion prior to a qualifying knee, hip, back or spine surgery. 2nd.MD will only share basic information, including your name, so that Anthem can determine if the additional $400 out-of-pocket cost does or does not apply to you. In addition, 2nd.MD endeavors to comply with all relevant state, national, and international laws and regulations including the U.S. Health Insurance Portability and Accountability Act (HIPAA) of 1996. You can find their Privacy Policy at www.2nd.md/privacy-policy/.

Please note: This page applies to U.S.-payroll employees. This page provides only certain highlights of benefits or program provisions. It is not intended to be a complete explanation. If there are any discrepancies between this communication and legal plan documents, the legal documents will prevail to the extent permitted by law. This is not a plan text or a summary plan description. There are no vested rights with respect to Chevron health care plans or any company contributions toward the cost of such health care plans. Rather, Chevron Corporation reserves all rights, for any reason and at any time, to amend, change or terminate these plans or to change or eliminate the company contribution toward the cost of such plans. Such amendments, changes, terminations or eliminations may be applicable without regard to whether someone previously terminated employment with Chevron or previously was subject to a grandfathering provision. Some benefit plans and policies described in this document may be subject to collective bargaining and, therefore, may not apply to union represented employees.