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WebMD health coaching

Chevron offers various health coaching services for eligible employees who qualify. The information on this website applies to health coaching options that are available through WebMD.

As part of the Healthy Heart program, you have access to qualified WebMD health coaches who can help you set health goals and support you in maintaining your health or in reaching new goals. This coaching is available over the phone or via a new secure messaging platform feature. WebMD health coaches can work with you on any number of health areas that affect your total well-being from stress management and exercise to tobacco cessation and nutrition. The topics discussed are personalized by you and your coach and are based on your current health status and your health goals. Discussing the results of your HQ is often a good conversation starter.

WebMD recommends you first complete the voluntary health questionnaire (HQ). After you take the HQ, you'll have the option to be paired with a professional health coach. The number of times as WebMD health coach can call you will be determined by your health status, these coaching calls are generated from Indiana. You can also connect with a health coach by secure messaging or by calling them as many times as you’d like.

WebMD health coaching is available to you if you are a U.S.-payroll employee and you are eligible for Chevron's health plans. Health coaching is also available to your eligible spouse or domestic partner. Eligible child or other dependents age 18 years and older cannot use the health coaching program. You can read eligibility information in the Wellness Programs Summary Plan Descriptions.

You may be able to earn points toward health rewards when you work with a WebMD health coach. Go to health rewards to learn more.

connect with a coach on-the-go

New for 2020, connect with a WebMD health coach using secure messaging through the WebMD Healthy Heart website or the Wellness At Your Side mobile app. After you take the voluntary HQ, from your results or coaching lobby page click Send a message to open the secure messaging feature. You can also click Connect with your coach found in various locations in your account.

  • You'll need to be logged into your WebMD Healthy Heart account to send or receive messages.
  • Secure message links will only appear after you have completed the HQ.

Coaches will typically respond to your message within 24 hours. You can still contact your coach by phone at 1-888-321-1544, or you may use any combination of phone and secure messaging.

Please note: Specialty coaching options, such as tobacco cessation and weight management coaching, are only available over the phone. You cannot currently use the secure message feature for this type of specialty coaching.

To learn more about the new mobile app, visit the Healthy Heart page and read under the what’s included in healthy heart section.

about the coaches

WebMD health coaches are qualified professionals who are educated with at least a bachelor's degree in a health-related field. They are Certified Health Education Specialists or have similar training in their specialty area. They are Certified Health Education Specialists or have similar advance training in their specialty area, including:

  • Stress specialists 
  • Registered nurses 
  • Registered dietitians 
  • Breastfeeding educators 
  • Tobacco cessation counselors 
  • Exercise physiologists 
  • Certified personal trainers

Coaches are also trained to help you maintain your health or move towards better well-being at a pace comfortable for you.

specialty coaching

tobacco cessation

Being tobacco free is important. WebMD provides a special coaching program for those committed to quit. This coaching is similar to standard health coaching, but tobacco cessation coaches have additional training to provide specialized assistance toward becoming tobacco free. This coaching is available to all participants. You can call in at any time and start tobacco cessation specialty coaching. Your coach will discuss with you the number of coaching sessions and outreach calls available.

weight management

If you report a BMI value of 35 or above when you take the health questionnaire, you may be eligible for this specialty coaching. This coaching is similar to standard health coaching, but weight management coaches have additional training to provide specialized assistance to work with you toward a healthy BMI value. This coaching is not available to all participants. Your coach will discuss with you the number of coaching sessions and outreach calls available.

other

If you need help in a specific area, WebMD may have a special coach just for you. Make sure to discuss your needs with your health coach, they may be able to put you in touch with a coach with specialized training for your next call.

connect with a coach today

You can always call a WebMD health coach at the number below if you have a question or need help during coaching hours. To schedule or reschedule a health coaching call, log in to your Healthy Heart account, then click on the Healthy Living tab to locate Health Coaching. To message with a health coach, click Connect With a Coach when you're logged on. Coaches typically respond to messages within 24 hours.


  • 1-888-321-1544 (from inside the U.S.) 
  • 925-842-8346 (from outside U.S.) 

Monday through Thursday from 8 a.m. to 10:30 p.m. Central
Friday from 8:00 a.m. to 10:30 p.m. Central
Saturday from 8:30 a.m. to 5 p.m. Central
Sunday from noon to 10:30 p.m. Central

U.S.-payroll expatriates only: To reach a coach by phone, you'll need to call WebMD directly. WebMD health coaches cannot make outbound international calls, even if you have a scheduled appointment time.

health coaching FAQs

There are several ways to connect with a health coach. You can exchange secure messages with a coach, schedule an appointment to have a coach call you or you can call a coach at a time that works for you.

To message a coach or set up an appointment to receive a coaching call, you must first log in to your WebMD Healthy Heart account online or from the mobile app. Then click Healthy Living in the top menu to access Health Coaching.

  • To exchange messages, look for a link to initiate the secure message feature. Coaches will typically respond within 24 hours. The links to connect with a coach will only appear after you have completed the voluntary HQ.
  • To set an appointment for a coach to call you, look for a link to schedule or reschedule a call from a coach. Coaching calls will originate from Indiana and are made to you during a set appointment window. Coaches are limited in the calls they can make to you.
To call a coach at a time that works for you during available coaching hours, call:
  • 1-888-321-1544 (from inside the U.S.)
  • 925-842-8346 (from outside the U.S.)

Coaches are available during these times:

  • Monday through Thursday from 8 a.m. to 10:30 p.m. Central
  • Friday from 8:00 a.m. to 10:30 p.m. Central
  • Saturday from 8:30 a.m. to 5 p.m. Central
  • Sunday from noon to 10:30 p.m. Central
To get the most out of your coaching calls or message exchanges, be sure to look over the results of your HQ and note any questions you have. If you’ve been to the doctor after you last completed the HQ, be sure to update your coach about any new biometric data such as cholesterol or blood pressure readings. You can also write down any questions, concerns, thoughts, or ideas for goals that you want to ask your coach about.
 
Getting the most from your coaching session should be easy because the topic is one you choose. Generally, in each coaching session you’ll discuss with your coach your goals, things that may have changed for you, what help or information you might need and any successes to celebrate. This information is used to help your coach to really know you and what motivates you so they can provide support with the goal to help you maintain or improve your well-being.

If you want to take advantage of the tobacco cessation specialty coaching, you can call WebMD at any time. Your coach will discuss the options you have and arrange for follow up. You don’t need to take the health questionnaire to speak to a tobacco cessation coach but you’ll need to set up a WebMD Healthy Heart account, if you don’t already have one. From inside the U.S. call 1-888-321-1544 or from outside the U.S. call 925-842-8346.

Once you’ve started working with a coach, you can find a record of the goals you discussed and agreed upon with your coach in your WebMD Healthy Heart account. You can log in online or from the mobile app, then click Healthy Living in the top menu to access Health Coaching. You can also visit various resources and tools that can help you measure your success as you make progress towards your goals, like the My Health Assistance or Health Trackers.

WebMD health coaching is completely voluntary.

You can connect with a health coach via the secure message feature to indicate that you don't wish to receive coaching calls. You are also welcome to preemptively contact WebMD at 1-888-321-1544 (from inside U.S.) to decline participation in their welcome calls, which will begin after you complete the HQ. Or, simply pick up the phone when you receive a call from the Indiana based health coaching center and politely decline.

Your spouse, domestic partner and child dependents age 18 years and older can use Healthy Heart if eligible to be covered by you under Chevron's health plans (although they don't have to be enrolled in a Chevron health plan to participate). Eligible spouses and domestic partners can use all program resources, including coaching. Eligible child dependents age 18 years and older cannot use coaching, but all other program tools and resources are available. You’ll need to share your CAI with them to allow for them to create their own program account.

Learn more about current points opportunities, including the requirements to receive them on the health rewards page.