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Get answers to Frequently Asked Questions.

During any natural disaster, our top priorities are the safety of our employees and their families, and to support those affected as they recover.

Employees in affected areas

Report or update your status

The Chevron Employee Emergency Line (CEEL) has been activated for employees who reside in the areas where hurricanes Harvey and Irma have struck. If you have not yet reported your status to CEEL, please do so online (requires intranet access) or by calling 1-800-334-3963.

Listen to the options carefully, there may be more than one storm or natural disaster occurring at the time of your call. Select the situation that is appropriate to your situation.

If you have already reported your status, but need to update or change any of the information you previously provided, contact CEEL again. This can be done online (requires intranet access) or by calling 1-800-334-3963.

Tap into available resources

Policy 610 – Natural Disaster Assistance (requires intranet access) has been activated and will be available after employees have utilized their insurance coverage and government assistance. Eligible U.S.-payroll employees include those whose homes have been deemed uninhabitable. The policy offers accommodation assistance not already covered by insurance or government disaster relief. Employees must substantiate reimbursement eligibility with receipts. The policy also provides for a loan.

Additional information is provided in the FAQs under Financial assistance.

If you believe you're eligible for this assistance, please contact your HR business partner (requires intranet access).

Chevron works with suppliers to provide employees assistance in finding temporary or alternative housing. Housing costs are not covered by Chevron, but may be available through your homeowner’s or renter's insurance policy.

Rental units

Please keep in mind that furnished housing is expensive, but in most cases will be less than an extended-stay hotel of comparable quality.

Rental and Hotel information for Houston Area

In the Houston area, expect the following average monthly furnished housing cost:

  • One bedroom: $4,000 - $5,500
  • Two bedrooms: $4,500 - $6,000
  • Three bedrooms: $5,000 - $8,000

Location and availability will vary.

Hotel space

Carlson Wagonlit Travel (CWT): Chevron has also contracted with CWT, to provide affected employees with assistance finding temporary hotel accommodations. Employees can call CWT at 1-800-315-5792 and push 9 to be routed to a CWT operator, or send an email to cvxassist.ca@contactcwt.com. Some hotels may require a minimum stay.

Employee-to-Employee Harvey Relief site: Check out the listings for housing, furnishings and other support offered by your colleagues.

The stress of a natural disaster has the potential to cause personal and family challenges. Please utilize the confidential consulting services available to you and your family through the EAP as you begin to focus on recovery.

The documents below may be of particular use to those dealing with the aftermath of a natural disaster.

The EAP website (requires intranet access) has many additional resources that may benefit you and your family.

Contact EAP by email at eapwlsv@chevron.com or by phone at 1-800-860-8205 or 1-925-842-3333.

Please review the policy and process for requesting additional leave on the FAQs page of this site.

Call the Chevron clinics if you have medical questions. The clinics are also available for consultation and can provide a list of local medical providers to obtain vaccinations or medical services. . 

  • Houston Clinic 1-713-372-7474 or CTN 372-7474.
  • San Ramon Clinic 1-925-842-2995 or CTN 842-2995.

How to contribute to the relief and recovery efforts

Chevron Humankind is offering a 2-to-1 match for U.S. payroll employee contributions to the relief efforts of the American National Red Cross and United Way of Greater Houston. This will apply to match requests made starting August 27 and ending October 31, 2017. Employees who have already reached their annual match amount and wish to match a donation to either of these organizations should contact Chevron Humankind.

Non-U.S. employees can contribute through a dedicated Red Cross website that accepts global donations.

Employee-to-Employee Relief site: Employees who have goods and services to offer to their colleagues can post to this site.

Useful Contacts

  • Chevron Emergency Newsline
    1-888-281-4747
  • EAP
    1-800-860-8205 or
    1-925-842-3333
  • HR Service Center
    1-888-825-5247

Additional Resources